Only some of our orders on Shopify go to Shipping Easy and the rest we have to manually write out labels and take it to the post office. Can you tell me how I can fix this please? It's really weird that like every other order shows up and the others are skipped. I can't figure out why.
Thank you!
Hello Scotts24, and thank you for posting to our community.
There are several reasons your orders may not be syncing to ShippingEasy, and we have outlined the most common ones in our article listed below.
Troubleshoot: Syncing Shopify orders
Please take a few minutes to check those reasons against your orders to confirm they are able to sync.
If you cannot find a reason your orders are not syncing, can you email us at issues@shippingeasy.com with some order number examples currently waiting to sync with your ShippingEasy account.
Thank you.