I made a label for shipping an order from Michigan to Canada using the new domestic transfer station option for international large envelop merchandise. It appears to have stalled in Chicago for over two weeks according to USPS tracking. I reported it to USPS but is ShippingEasy responsible? Who is putting the final international label on the envelope? SE? USPS? A third-party contractor? Just want to know how to fix an issue like this with this new shipping method.
I have already used it a few times before without issue. Just FYI.
Hello Analogbook, and thank you for posting to our community!
Due to the nature of your request, can you contact our support directly at issues@shippingeasy.com.
Please be sure to provide your full name, your ShippingEasy account name, and mention the order number tied to the shipment that is stalled. One of our Customer Success Advisors will be able to verify your account and assist directly with your request.
Thank you!