Hello Kate, and thank you for posting to our community!

I'm very sorry for the delayed response. Unfortunately your message was posted to our feature requests forums by mistake.

After checking your account I see that you have been shipping fairly regularly recently. Are you still experiencing issues printing shipping labels?

If so, can you give me some more details regarding which orders or products you are working with. Or, since you are subscribed to one of our pay accounts, please feel free to reach out to our support team directly, using one of the contact options in the top left of your account.

We look forward to hearing from you.

Thanks!