Hello
Re: Tracking 9470110298370462154731
I paid Shipping Easy $36.10 for Priority Express for this package. My postman picked it up at 1:30 on 4-17-18 (I have this on video camera with a time stamp). The package was not scanned at the post office building 1/2 mile from here until 4/19/18- 2 days later - at about 2pm, so it took 3 days to get to my customer.
I have contacted the Post Office about making a claim, but they were only paid $24.12 for this package according to them, so that is all I can claim from them. I don't want $24.12 back, I want the $36.10 that I paid to Shipping Easy. I am your customer, not USPS's in this case, so I trust you will take care of it. I can send images and or a video of the package leaving my store on the 17th.
I only have a Basic package, but you are clearly making money off of me, so I am your customer ($12 in this case). Please get back to me at your earliest convenience. I have already had to refund my customer her shipping and as a small business I can not afford this.
I am very disappointed at the poor customer service you offer to small businesses like myself who do not need the monthly subscription. I love the way your automated reply email says, "We love small businesses" Ha! That's funny.
If I ran my business that way, I would not have a business to run. Everyone who steps foot in my shop is equally important and they all get the same customer service, regardless of how much they spend.
Hello Cheryl, and thank you for posting to our community!
We're very sorry that our system closed out your ticket without a response. In the future, please submit your request to us via this form, or if you have questions about your refund, you can send those inquiries to billing@shippingeasy.com.
For your current issue, we've created a ticket for you and have emailed to resolve and refund the remainder of your shipment costs.
Thank you.