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Amazon Feedback and review email must haves

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Hello,

I'm in the process of switching over all my automated feedback and review request emails to Shippng Easy, but there a couple features that are deal breakers and must haves in order to properly request reviews and feedback.

1) Automatic don't send emails for items that were returned: If a customer returns an item, 99 times out of 100 they are upset, so we need to make sure these customers never get a feedback request email.

2) Ability to blacklist customers: lets say a customer send you an email complaining that they ordered the wrong item because they cant read, then the next day you send them an email asking for a product review? Guess what, it will be a 1 star review. There needs to be a list to block certain customers or orders.

3) Automatic don't send emails if a customer leaves bad feedback: this is self explanatory, if they left bad feedback, you can be certain they will leave a bad review when prompted.

As I said before, all 3 of these are must haves, a couple bad feedback/reviews can ruin your business, please let me know if these options can be added so I can use your services!

Thanks,

Chad

 

  • chad hodach
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Hello Chad, 

Thank you very much for your post! We greatly appreciate your feedback.

While we don't currently have specific marketing rules for those options, you could potentially use Customer Tags to mark those customers whom you do not want to market to, and then apply rules for the Tags specifically.

Our guides below explain more about how to add Customer Tags to your customers, and how to use them in rules.

How to: Manage Customer Tags

How to: Select the Customers for an Automated Campaign

In the meantime, I’ve documented your request and it will be under consideration for prioritization. 

We will keep an eye out for this post for additional feedback and comments. If we hear this request from anyone else, we will ask them to comment or vote for this post. 

Thanks again.

  • Jacen P. [ShippingEasy]
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Agreed with the requester's comments. These features are  critical to using automated feedback systems to avoid creating more issues or worsening existing customer service issues. Please keep us posted on any developments. 

  • Ranaysa Malcolm
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Hi Renee,

Thanks for the post! We greatly appreciate your feedback and have documented your request for additional Amazon feedback control within our app.

If there are any updates, we will be sure to update this post and direct other customers to share their feedback here as well!

  • Jacen P. [ShippingEasy]
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