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Automated email when cancelling a label

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Currently when I cancel a label (usually because I made a wrong selection) to let the customer know to disregard the tracking # I have to go into my email system, copy & paste the customers email, copy & paste the tracking # and create the email. I have also received contacts from customers confused when I failed to send them an email.  

It would be nice to have the option to create an email template which would automatically send an email to the customer letting them know to disregard a certain tracking #.  We can then choose what wording to include in the email.  

  • Connie Albus
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I'd like this feature as well. It seems to happen often enough that it is a lot of work to update the customer with changes. 

  • Ranaysa Malcolm
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Hello Connie and Renee,

We greatly appreciate your post to our feature request forum. Your active feedback helps us to consider what future features to look into. 

Your detailed explanation was very helpful and I have logged both of your requests for further review. 

In addition, we would highly recommend reaching out to our Advisors using the links in the top left of your accounts. It's possible we can help you optimize your accounts and processes, to minimize the need to even cancel labels.

If there are any updates on your requests, we will be sure to update this post and direct other customers to share their feedback here as well!

Thanks!

  • Jacen P. [ShippingEasy]
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