Hello STEMtrunk,

Thank you very much for your feedback! Customer feedback is incredibly helpful to us as a means of learning what could help our merchants, so we know which new features to build.

In regards to your request, you mentioned you needed to check the return tracking to confirm your customer has shipped something back before you can then ship out. Can you tell us more about your process and what is needed to ship out to the customer when they are returning something to you?

Any further details you can provide will go a long way towards making a case for this feature.

We look forward to hearing from you.

Hi there, thanks for the response. 

We have a bit of a work around.... signed up for USPS informed delivery service which tracks packages when they are scanned. 

When someone returns an item to us, we want the delay between sending that item and getting a new one to be as short as possible. We know what the next shipment will be, so once we are alerted to the customers old item being returned, we can start packaging up and even send the next item on their list. 

All we really need is to know the package is on its way back and has been scanned in by a postal carrier. 

Thanks!

Hi STEMtrunk,

Thanks for the reply and additional information. The clarification was very helpful!

I have logged your request and it will be under consideration for prioritization.

If there are any updates, we will be sure to update this post and direct other customers to share their feedback here as well!

Thanks again!

Hi Jacen,

I'm really interested in knowing if anything was done about this feature since I'd find it super helpful in our return process.

Thanks,
Bella

Hi Bella, 

Thanks for posting! At this time, we don't have a specific release date for this feature but it is on our team's list to consider for prioritization. I've gone ahead and logged your support of this as well.