Hi Kevin,

Thank you for posting to our forum!

I recommend archiving the store and re-integrating using the steps listed here:  How to: Integrate using BigCommerce Single Click Install with ShippingEasy

Or should you wish to switch over to our regular BigCommerce integration, you can follow these steps instead:  How to: Integrate BigCommerce with ShippingEasy

The reason I recommend starting fresh with a new integration instead of re-connecting is that BigCommerce made a change on their end on how they handle the store authorization.  

If re-integrating instead of re-connecting does not do the trick, please let us know so we can troubleshoot further.  You can email us at issues@shippingeasy.com with screenshots of what are you seeing when you try to connect.

Spoke with our Hosting Company see responses below. They also went thru the steps uninstall/install and could not get it to work brought them back to dashboard not the log-in page. The permanent address and BigCommerce Admin URL are the same Has nothing to do with Cache or unable to follow instructions our hosting company was on a different network and computer still did not work. Any other suggestions? 165581 case still unresolved for 2 days. 

In response to you request " request new credentials (permanent URL)" this is referred to as "canonical URL" this cannot be changed. This is fixed to the store and you cannot change this unless you were to re create the store. Please request ShippingEasy elaborate further on these instructions. 

I have also attempted to repeat steps in this email chain you had sent me and I had the same results as you it did not redirect me to big commerce login page it took me back to shipping easy dashboard.

Hi Kevin,

Thank you for your follow-up message.  I have responded to your email ticket with further instructions.  Please reply back to that ticket once you have completed the steps.  We can continue to troubleshoot there.