WooCommerce Orders Not Syncing because they were created more than X days ago

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We have called ShippingEasy multiple times as some WooCommerce orders that were created X number of days ago (not sure what your setting for X is) are not showing up in S.E. even though their status = processing (i.e. paid for in WooCommerce). My most recent example was I had an order that was just paid for on 12/17, but was originally created on 12/3. 

Your support team could do a sweep to fix it. So, my question, is why not add this sweep feature to your manual sync feature so I can stop having to contact SE support for this. I have done this 3 times.

The use-case is easy...We create orders that trigger an invoice to customers. The order may get paid net-30 (standard in the industry for credit accounts). I don't know how many days you look back, but it is simply not enough.

I keep on getting told this is WooCommerce's fault, but you can fix it, so why not automate this fix and sweep back 30 days (more) and integrate this with the manual sync function. So it doesn't need to be automated, but should be integrated with the manual sync function.

This is critical as we need these orders that are non-cash sales to get synced without having to always call S.E.

 

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Hi Robert, 

We greatly appreciate your post to our feature request forum. Your active feedback helps us to consider what future features to look into. 

Your detailed explanation is very helpful! We have logged your request and it will be under consideration for prioritization.

Currently, by default, orders are automatically synced hourly. Orders changed from a non-syncable status to a syncable status will be pulled in during our 2-day look back every morning and afternoon, and our 4-day lookback overnight. 

If there are any updates, we will be sure to update this post and direct other customers to share their feedback here as well!

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