Additional Details on Invalid Address


When you show the red triangle indicating that the address is not valid, I would like to see underlying API data - perhaps by clicking the red triangle icon.  I'm sure that some sort of API is returning a reason code or more actionable information (e.g. not serviceable by USPS, invalid street number, city-mismatch...).  Example today - 7915 Aura Ave, Reseda, CA 91335 shows as invalid address.  Google maps, Redfin, Zillo... all show a house in a residential city.  So why is the address flagged as invalid?  Also, it would be interesting to know if I've shipped to this address successfully in the past.  It turns out that I've shipped here at least 3 times without issues.  All could be done with AJAX calls on-click of the icon so that server resources are not wasted.  Such an enhancement would save valuable time.

Official Comment

Hello there,

Thank you for adding this feature request to show additional details when an address is showing as not verified. I will pass this request along to our product team.

As for the specific example address provided, this may have been an error on the part of our address verification system because I looked up that address in the USPS database and it showed as a valid address as well.

If you would like to take a closer look at that specific instance please email with the details about that address and order number and we can investigate why that address was showing invalid on our end.


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