Cancel Shipping Label via ShippingEasy

If you need to cancel a shipment - whether it is because your customer changed their mind or you made an error in processing - you can do so right from within your ShippingEasy account.

Note

With ShippingEasy, you can cancel up to 25 shipments at a time.

Important Information about Cancelling labels

Not all carriers have the same cancellation policy and labels will not be cancelled and refunded unless you specifically request it.

USPS from ShippingEasy One Balance

In order to cancel a USPS label for a refund (standard or return) from ShippingEasy, it must have been purchased within the last 28 days and not move past "Accepted" on a USPS SCAN form.

Even when you are not able to cancel a USPS label in ShippingEasy, you may be able to cancel it from Stamps.com. Learn more about [cancelling a label via Stamps.com].

Cancelling a USPS label will send an automatic refund request. After approval by the USPS, which is usually within 21 days, refunded postage will be returned to your account. [Learn more].

UPS from ShippingEasy One Balance

You can request a UPS from ShippingEasy One Balance label cancellation in the first 30 days after a label is created. If a label was not scanned, then a refund will be immediately issued to the Stamps.com account. You do not need to wait for UPS to review.

If the label was scanned or used, no refund will be issued.

UPS

UPS does not support cancelling a UPS Mail Innovations shipment. If you decide not to ship the package, simply throw away the UPS Mail Innovations label.

All other UPS labels (standard or return) that will not be used should be voided within 24 hours of processing the shipment.

Once 24 hours has elapsed, you will need to contact your local UPS customer service office for assistance voiding a UPS label (standard or return).

FedEx

FedEx has specific requirements for cancelling FedEx Ground or FedEx Home Delivery labels for a refund from within ShippingEasy. These shipments must be cancelled on or before the Ship Date in order for the cancellation request to be successful. FedEx will only charge for labels that are scanned and shipped. With FedEx Multi-box shipping, when one shipment needs to be cancelled within a group of shipments the entire group needs to be cancelled in order to get a refund for that shipment.

DHL

DHL Express does not support cancelling shipment labels.

Cancel a Single Shipment in ShippingEasy

  1. Locate the shipment that needs to be cancelled. You can scroll through your history, use the search field, and/or filter your orders.

    Available filter options

    Note

    Any orders still listed on the READY TO PRINT page can also be found on the SHIPMENT HISTORY page.

  2. Select the order that needs to be cancelled.

  3. Expand the green drop-down menu on the right of the order that needs to be cancelled, and select Cancel Shipment.

    SH_cancel_shipment_v_menu.png
  4. Click OK on the modal window asking you to confirm the action.

    Once the carrier has been notified of the cancellation request, you will see a message appear confirming the action as well as your postage refund.

    SH_cancel_order_message.png
  5. The shipment will remain on your SHIPMENT HISTORY page with a Cancelled status.

    SHIP_SHipHist_Cancelled_Status_highlighted_cropped.png

Cancel Multiple Shipments

In ShippingEasy, you can cancel up to 25 shipments at once.

  1. Locate the shipment that needs to be cancelled. You can scroll through your history, use the search field, and/or filter your orders.

    Available filter options

    Note

    Any orders still listed on the READY TO PRINT page can also be found on the SHIPMENT HISTORY page.

  2. Select the orders that need to be cancelled. [Learn options to select multiple orders.]

  3. Expand the grey Label Actions button and select Cancel Shipments.

  4. Click OK on the modal window asking you to confirm the action.

    Once the carrier has been notified of the cancellation request, you will see a message appear confirming the action as well as your postage refund.

    SH_cancel_order_message.png
  5. The shipment will remain on your SHIPMENT HISTORY page with a Cancelled status.

    SHIP_SHipHist_Cancelled_Status_highlighted_cropped.png

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