Cancel Shipping Label via ShippingEasy
If you need to cancel a shipment - whether it is because your customer changed their mind or you made an error in processing - you can do so right from within your ShippingEasy account.
Label Limit
With ShippingEasy, you can cancel up to 25 shipments at a time.
Not all carriers have the same cancellation policy, and labels will not be cancelled and refunded unless you specifically request them.
USPS from ShippingEasy One Balance
To cancel a USPS label for a refund (standard or return) from ShippingEasy, it must have been purchased within the last 28 days and not move past "Accepted" on a USPS SCAN form.
Even when you are not able to cancel a USPS label in ShippingEasy, you may be able to cancel it from Stamps.com. Learn more about canceling a label via Stamps.com.
Cancelling a USPS label will send an automatic refund request. After approval by the USPS, which is usually within 21 days, refunded postage will be returned to your account.
UPS from ShippingEasy One Balance
You can request a UPS from ShippingEasy One Balance label cancellation within 30 days after a label is created. If a label was not scanned, a refund would be immediately issued to the Stamps.com account. You do not need to wait for UPS to review.
If the label were scanned or used, no refund would be issued.
UPS
UPS does not support canceling a UPS Mail Innovations shipment. If you decide not to ship the package, throw away the UPS Mail Innovations label.
All other UPS labels (standard or return) that will not be used should be voided within 24 hours of processing the shipment.
Once 24 hours have elapsed, you need to contact your local UPS customer service office for assistance voiding a UPS label (standard or return).
FedEx
FedEx has specific requirements for canceling FedEx Ground or FedEx Home Delivery labels for a refund from within ShippingEasy. These shipments must be canceled on or before the Ship Date for the cancellation request to be successful. FedEx will only charge for labels that are scanned and shipped. With FedEx Multi-box shipping, when one shipment needs to be cancelled within a group of shipments, the entire group needs to be cancelled to get a refund for that shipment.
DHL
DHL Express does not support cancelling shipment labels.
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Locate the shipment that needs to be cancelled. You can scroll through your history, use the search field, and/or filter your shipments.
READY TO PRINT Queue
Any shipments still listed on the READY TO PRINT page can also be found on the SHIPMENT HISTORY page.
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Select the Actions
icon on the right of the shipment that needs to be cancelled, and select Cancel Shipment.
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Click OK in the pop-up window asking you to confirm the action.
Once the carrier has been notified of the cancellation request, you will see a message confirming the action and your postage refund.
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The shipment will remain on your SHIPMENT HISTORY page with a Cancelled status.
In ShippingEasy, you can cancel up to 25 shipments at once.
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Locate the shipment that needs to be cancelled. You can scroll through your history, use the search field, and/or filter your orders.
Note
Any shipments still listed on the READY TO PRINT page can also be found on the SHIPMENT HISTORY page.
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Select the shipments that need to be cancelled.
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Expand the Label Actions button and select Cancel Shipments.
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Click OK in the pop-up window asking you to confirm the action.
Once the carrier has been notified of the cancellation request, you will see a message confirming the action and your postage refund.
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The shipment will remain on your SHIPMENT HISTORY page with a Cancelled status.
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