DHL Express with ShippingEasy

ShippingEasy allows merchants to connect DHL Express accounts to take advantage of their preferred pricing, online import/export shipping tools, and access to DHL tools designed to help simplify shipping complexities.

DHL Express Integration Requirements

Connection Requirements:

  • An active DHL Express account

  • DHL Express account number

Connect DHL Express to ShippingEasy

To connect a DHL Express account to ShippingEasy:

  1. Scroll down to the entry for DHL Express and click Connect DHL Express.

    DHL Express option under "Connect your own carrier accounts" in One Balance and Carriers settings white "Connect DHL Express" button highlighted
  2. Fill in your Account Number.

    DHL Express Account Information setup window with required Account Number box highlighted
  3. Click Connect Account.

Available Services

The following international shipping services are available for DHL Express in ShippingEasy:

  • EXPRESS 9:00

  • EXPRESS 12:00


Using Third-Party Rates for DHL Express Shipments

DHL Express has a network of partners that provide their own rates for DHL services, including InXpress and International Logistics Solutions. To see the correct rates in ShippingEasy for your DHL Express account, follow the steps below to specify the third-party rate provider that you use.

Special Considerations for DHL Express

Shipping with DHL Express

  • DHL Express does not support canceling shipping labels. If the label has not yet been scanned into the carrier system, your account will not be charged.

  • Return labels are not supported by DHL Express.

  • ShippingEasy does not support creating DHL Express shipments for destinations in US Territories (Puerto Rico, US Virgin Islands, etc.).

  • The shipment date can be set up to 10 days in advance of the current date on a DHL Express shipment.

  • DHL Express applies a dimensional weight calculation to all shipments. It is recommended that you enter dimensions when creating a DHL Express shipment in ShippingEasy.

  • When billing customs duties to a third party, DHL Express charges a $15.00 per shipment fee that is not added to the rate quote.

Rate Quotes

  • The software provided to ShippingEasy by DHL Express does support the display of rate quotes for your shipping labels on the READY TO SHIP page.

    This means that before you purchase a label, you will see a postage estimate based on the package information you've entered and the rates associated with your DHL Express account credentials.

  • The DHL Express software does not support the display of shipping costs for your labels created within ShippingEasy. DHL Express shipments will show a cost of N/A on the READY TO PRINT and SHIPMENT HISTORY pages.

Commercial Invoices

  • Printing customs forms is not necessary for international DHL Express shipments to most countries. ShippingEasy will automatically submit the customs information to DHL Express when you print the shipping label.

  • When customs information has been automatically submitted to DHL Express, the term "Paperless Trade" will appear on the archive label (the label that you keep instead of putting on the package):

  • ShippingEasy will display a reminder to print customs forms if DHL Express does not support automatically submitting customs information to the destination country of your shipment.

    DHL Express published a list of countries for which it supports automatically submitting customs information. [Learn more about printing customs forms.]

  • For countries that support automatically submitting customs information but only for shipments up to a certain value, ShippingEasy never submits the customs information automatically because the shipment value can change. For example, you will always need to print the customs form for a DHL Express shipment to Mexico, even if the value of the shipment is less than $300.00.

End of Day Manifests

  • When you create a DHL Express label with ShippingEasy, the information about that shipment is automatically transmitted to DHL Express. There is no need to create a manifest at the end of the day.


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