Instant Rate | FAQs

Instant Rate is the quickest way to compare rates and buy a shipping label, right from your ORDERS page. Quickly switch between different carrier/service combinations and, with a single click, purchase a shipping label.

Click on the Buy Label button next to any order to purchase a shipping label.

Example of buying a label using Instant Rate.

Why is "Rate Alert" displayed for my order?

If the order is missing a requirement necessary for a quote, such as the weight, instead of a rate to the left of the order, you will see a "Rate Alert" message.

Instant rate button showing Rate Alert

Hover above the button to display what needs to be corrected in the order to retrieve a rate quote.

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  • You will need to enter a valid weight for any order that does not have one. Click Fix and to enter the order’s weight.

  • If the recipient's address is invalid, you will need to correct the address before a rate can be calculated. Click Fix and edit the address or approve the suggested address.

  • If there is any other error or an error message from the carrier, correct the error before shipping.

  • If the order has multiple recipients, you will need to split the order before it can be shipped. [Learn how to manage orders with multiple recipients].

Why is no rate displayed?

Example of No Rate displayed

If your order does not have a weight and you do not have shipping rules or a default saved selection, you must select a Shipping Preset or service then update your package weight.

If ShippingEasy encountered an error and could not populate a rate quote, no rate will be displayed and you must select an option to get a rate quote.

Postage Balance and Rate Quotes

  • Automatic postage refills: your USPS postage balance works like a debit card. You add postage to your account. Then, buy labels with the postage you have already paid for. Automatic postage refills mean you are never interrupted to top off your postage balance. Learn how to set up an auto-refill postage balance.

  • Add Postage Alert: If you have not set up automatic postage refills and your postage balance is below the amount needed to ship your package, you will be prompted to purchase more or sign up for Auto Refills.

Can I view only orders that have a rate quote?

Yes. Use the Rate Quote filter to view only those orders that have a rate quote. Click the More Filters link at the top of the page. Then, select the appropriate Rate Quote option.

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Filter orders by rate quote

This filter will let you filter and view orders with:

Filter Name

What orders will be displayed?

No rate quote

Any orders without a rate quote

With a rate quote

Any order with a rate quote

With a rate quote - recommendation

All orders with a rate quote because of a Recommendation

How do I prevent ShippingEasy from recommending a rate?

ShippingEasy only recommends a carrier and service if you have not assigned a carrier and service. A carrier and service can be assigned in several ways, most of which is done automatically. The options, from highest to lowest priority:

  • Selected manually

  • Assigned by a Shipping Rule

  • Copied from an identical previous order

  • Specified as the default shipping preset for domestic orders

  • Recommended by ShippingEasy

Can I control whether ShippingEasy prompts for confirmation before buying the label?

Yes. Click the user name at the bottom-left of the page. Then, click My Profile.

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Select from the two available options for Instant Rate Purchases.

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Click the Save button.

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How does Instant Rate work if I have Sub Accounts?

Instant Rate will apply Sub Accounts similarly to your rules.

If your order has not been assigned to a Sub Account via a rule, your main postage accounts will be used.

If the order has been assigned to a Sub Account, then the Sub Account’s postage accounts will be used to purchase postage. [Learn more about Sub Accounts].

How will an Instant Rate label display in the Event History?

When you print a label through Instant Rate, it will display as “Bundle Print Job” in the event history. [Learn more about Event History].

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