Data Available in Event History

ShippingEasy Content Team

Updated November 10, 2023 17:36

ShippingEasy keeps track of specific events as orders are processed and shipped. For example, when orders are included on a pick list or have a shipment label created.

Information about these events is available in ShippingEasy and can be helpful when you are trying to determine why a shipment label was printed (or did not get printed).

The Event History page lets you easily search for events within the last three months. You can search for a specific order or a batch of shipments. You can limit the search to events that resulted from actions taken in ShippingEasy by a specific user. You can also limit the search to a specific date range.

Order Date Range

The maximum date range you can search for is 30 days.

Information is available about these events:

Event	Description
Buy Labels	The user purchased the label using Buy Labels on the ORDERS page.
Buy Label from BATCHES	The user purchased the label using Buy Labels on the BATCHES page.
Buy & Print from BATCHES	The user purchased and printed a label using Buy Labels on the BATCHES page.
Label Purchased in Add Order Window	The user purchased a label using Buy Label in the Manual Order window.
Label Purchase by Shipping Rule	A label was purchased because of a configured Shipping Rule.
Print to PDF	The user printed a label as a PDF file in the browser.
Sent to ConnectEasy	The print job was delivered to the ConnectEasy service.
Bundle Print Job	Multiple items (labels, packing slips, etc) were bundled and printed as a single print job.
Generate Pick List	The order was included in a pick list generated from the ORDERS page.
Clear Print Queue	'Clear Queue' Pressed on READY TO PRINT
Received by ConnectEasy	The print job was received for processing by ConnectEasy.
ConnectEasy: Failed	ConnectEasy encountered an error and could not complete the print job.
ConnectEasy: Complete	ConnectEasy successfully printed the job.
ConnectEasy: Info	Message from ConnectEasy: <pre>%s</pre>
Order Deleted	A ShippingEasy staff member deleted the order by request.
Order Removed	Order status updated to Shipped in store. All order line items were refunded in-store. The order was removed via a configured Shipping Rule action in ShippingEasy. The user removed the order using the Remove Orders action on the ORDERS page.
Low Campaign Performance	The campaign is performing poorly.

Examine Event History for an Order

Information about these events is available in ShippingEasy and can be helpful when you are trying to determine why a shipment label was printed (or did not get printed).