Data Available in Event History

ShippingEasy keeps track of specific events as orders are processed and shipped. For example, when orders are included on a pick list or have a shipment label created.

Information about these events is available in ShippingEasy and can be helpful when you are trying to determine why a shipment label was printed (or did not get printed).

The Event History page allows you to easily search for events that have occurred within the last three months. You can search for a specific order or a batch of shipments. You can limit the search to events that resulted from actions taken in ShippingEasy by a specific user. You can also limit the search to a specific date range.

Order Date Range

The maximum date range you can search for is 30 days.

Information is available about these events:

Event

Description

Buy Labels

The user purchased the label using Buy Labels

Label Purchase by Shipping Rule

A label was purchased because of a configured Shipping Rule

Print to PDF

The user printed a label as a PDF file in the browser

Sent to ConnectEasy

The print job was delivered to ConnectEasy service

Bundle Print Job

Multiple items (labels, packing slips, etc) were bundled and printed as a single print job

Generate Pick List

The order was included in a pick list generated from the ORDERS page

Clear Print Queue

'Clear Queue' Pressed on READY TO PRINT

Received by ConnectEasy

The print job was received for processing by ConnectEasy

ConnectEasy: Failed

ConnectEasy encountered an error and could not complete the print job

ConnectEasy: Complete

The job was successfully printed by ConnectEasy

ConnectEasy: Info

Message from ConnectEasy: <pre>%s</pre>

Order Cleared

User cleared the order using the Clear Orders action on the orders page

Order Cleared

Order status updated to %s in store

Order Deleted

A ShippingEasy staff member deleted the order by request

Order Cleared

All order line items were refunded in store

Order Cleared

Order cleared via a configured Shipping Rule action in ShippingEasy

Low Campaign Performance

The campaign is performing poorly

Examine Event History for an Order

Information about these events is available in ShippingEasy and can be helpful when you are trying to determine why a shipment label was printed (or did not get printed).

  1. Click on EVENT HISTORY under the ACCOUNT SETTINGS column.

    account settings then event history
  2. Enter an order number.

    SETT_AcctSett_EventHist_Order_MRK.png
  3. Click the SEARCH button.

The event history for the specified order is displayed in a table, with the most recent event listed first.

SETT_AcctSett_EventHist_Result.png

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