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View My Customer Order Comments | How To

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ShippingEasy Content Team

Updated

For many store platforms, ShippingEasy will sync your customers' order comments. The comment bubble icon on the ORDERS page indicates that the order has a comment that the buyer entered in the shopping cart on your store platform.

Customer Comments Icon

ShippingEasy Syncs Customer Comments from These Stores

  • Amazon*

  • Rithum (fka ChannelAdvisor)*

  • Etsy*

  • Magento*

  • PayPal*

  • Shopify*

  • Solid Commerce

  • Volusion*

  • WooCommerce*

*Stores Requiring Additional Configuration or Include Additional Notes

Amazon

ShippingEasy currently supports the Condition Note feature in Amazon. The Condition Note is frequently used by Sellers to describe the state of an item.

For example, a used book might have a Condition Note such as "Gently used with a few dogears".

The Condition Note can be displayed as an optional column on the ORDERS page and added to your Packing Slips.

Amazon conditional notes

Etsy

Any optional order notes that a buyer adds to an Etsy order during the checkout process referred to as "message from buyer", will be transferred and displayed in ShippingEasy as Customer Comments.

Magento

  • Merchant Internal Comments: If using Magento v2.2, internal comments added by a merchant can be sent to ShippingEasy.

  • Customer Comments: The Customer Comments option is off by default in ShippingEasy. To sync your customer comments, navigate to STORES & ORDERS and update your Magento store settings to enable Include customer comments when downloading orders from this store under the "Orders" tab.

    Store page orders tab with include customer comments box checked

PayPal

ShippingEasy only displays gift notes for PayPal orders.

Rithum (fka ChannelAdvisor)

Rithum notes pull into these ShippingEasy statuses:

  • PublicNotes - Customer Comment

  • GiftMessage and GiftNotes - Gift Message

  • PrivateNotes - Internal Order Notes

Shopify

Shopify sellers have an option to collect "order notes" at their customer's checkout process. Sellers use order notes to capture additional information about the customer's order, for example, instructions on packing or shipping. These notes can be pulled into ShippingEasy as "customer order comments".

Volusion

ShippingEasy will map (connect) the Volusion Order_Comments field to the Customer Comment field on our end.

WooCommerce

Customer comments are synced from WooCommerce to ShippingEasy with our direct REST API integration. If you are using a WooCommerce legacy integration, you will need to migrate to the REST integration.

View Your Customer Comments

  1. Click SHIPPING from the left side navigation bar and choose ORDERS.

    Boxes highlight Shipping, then Orders tab in the navigation bar

  2. Click on More Filters in the filters toolbar above the orders.

    ORD_Filters_TB_MoreFilters_MRK.png

  3. Expand Notes in the list of filters. Then, check the Customer option.

    Expand the Notes filter and select Customer

  4. Click on the comment bubble icon to open the Order Details so that you can view the Customer Comments located under "Notes".

    Click on the comment bubble icon to open the Order Details so that you can view the ​Customer Comments​​ located under "Notes".

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