Invalid Addresses - Use Anyway or Auto-Correct | Guide

When orders sync to ShippingEasy, the recipient addresses are run through a verification system. Both domestic and international addresses are checked for validity. If an address cannot be validated, it will be flagged as invalid.

Domestic Addresses

ShippingEasy validates domestic addresses using the USPS address validation tool. This system will sometimes allow ShippingEasy to offer a suggested correction if the recipient address is detected as a known address.

International Addresses

International addresses in ShippingEasy are validated through the Melissa Data Global Address Check Tool. The Melissa Data locates and corrects inaccurate or missing address information and supports lookups in ten different languages.

An address that has been validated will look similar to these:

Valid Address

Invalid Address

On the ORDERS Page

ORD_ODET_RecipientAddress-Valid.png
ORD_ODET_RecipientAddress-Invalid.png

On the READY TO SHIP Page

RTS_ShippingAddress-ShipTo.png
RTS_ShippingAddress-ShipTo-Invalid.png

Using an Invalid Address vs Correcting the Address

If an address is not validated, you can manually review an invalid address to correct errors or use a suggested valid address from ShippingEasy.

Invalid Address: "Use Anyway"

It is possible to print a label for an address that cannot be validated. However, if you use an address that cannot be verified, you are taking the risk that the package may not be delivered. We recommend contacting the buyer to confirm the address is correct before assuming any risk.

ShippingEasy can help you correct domestic address errors automatically in many instances. [You must first grant ShippingEasy permission to automatically correct address issues.] Automation options include:

  • Standardize addresses and correct errors: Corrects ZIP codes, city name misspellings, and punctuation. Permission for this automation is granted on a per-store basis.

  • Always use suggested address: ShippingEasy will suggest a valid address when there is a close match to an invalid domestic address. Suggested addresses may be accepted on a per-order basis or accepted automatically for all invalid domestic addresses.

You can find invalid addresses on the ORDERS page via the "Address Type" filter, the "Address" column, or in the Order Details.

"Address Type" filter

"Address" column

Order Details view

ORD_Filter_AddressType-InvalidAcceptedAddress_MRK.png
ORD_AddressColumn-InvalidAcceptedAddress_MRK.png
ORD_ODET_RecipientAddress-InvalidAddressAccepted.png

Accept or Fix an Invalid Address

When an address cannot be validated, you will need to either fix or accept the invalid address before you can create a label on the ORDERS page. This step ensures that you have reviewed the address and that you have accepted the risk associated with using invalid addresses.

To accept the invalid address, click Use Anyway under the Recipient Address in the Order Details.

ORD_ODET_RecipientAddress-Invalid_UseAnyway_MRK.png

To fix an invalid address:

  1. Click Fix under the Recipient Address in the Order Details.

    ORD_ODET_RecipientAddress-Invalid_Fix_MRK.png
  2. Make any changes necessary to validate the address, then click the Update Order button to save your changes.

    ORD_ODET_RecipientAddress-Invalid_UpdatePU_MRK.png

Use Melissa Data to Correct an International Address

To correct an invalid international address:

  1. Open the Melissa Data Global Address Check Tool.

  2. Enter the street address and country, then click Submit.

    Melissa_GlobalAddressCheck_SubmitBTN_MRK.png
  3. Review the corrected address suggestion and decide if you want to use it for your shipment.

    Melissa_GlobalAddressCheck_Result_MRK.png

Result Codes

Melissa will include a Result Code that gives you more information on the original address error. The image above shows the Result Code AE10. See more information on Melissa Data Global Address Verification Result Codes.

Automatically Correct Addresses

For faster processing, you can automate the acceptance of valid addresses. You can select to do this on the ORDERS page or the AUTOMATIONS page. Once selected, ShippingEasy will apply the suggested address to any future order with an address that cannot be validated. Learn more about automatically correcting domestic address errors.

To automatically use the suggested address on the ORDERS page:

  1. Click Use Suggested for the suggested recipient address to correct the invalid address.

    ORD_ODET_RecipientAddress-UseSuggested_MRK.png

    You will then be prompted to Always use the suggested address. Opting to always use suggested addresses will automate this process for all future orders.

  2. Click the Always use suggested button.

    ORD_ODET_AlwaysUseSuggestedAddressPU.png

To automatically use the suggested address on the AUTOMATIONS page:

  1. Click Always use Suggested Address. Your updated settings will be automatically saved and applied to future orders.

    SET_Shipment_Automation_AlwaysUseSuggestedAddress_MRK.png

Automatically Apply Address Corrections to Orders from a Specific Store

ShippingEasy can automatically apply suggested address corrections to all orders from a specific store. This feature can be enabled in your STORES & ORDERS settings.

Check the option to Automatically standardize and correct all domestic addresses when verified under the Orders tab. Click the Save button to update your settings.

SET_INT_Orders_AutoStandardizeAddresses_MRK.png

Comments

Add a Comment

Please sign in to leave a comment.

    Tags:
  • validation
  • #pendo
  • not
  • address
  • invalid
  • answerbot_article_public
  • update
  • shipments edit
  • verify
  • settings customer_addresses edit
  • verification
  • addresses
  • SmartyStreets
  • validating
  • valid
  • skip
  • melissa