View Adjustments for UPS One Balance
If you notice that the amount of your UPS One Balance funds is different than what you expected, it could be that an amount was debited or credited from your account to cover the difference in the cost of the label. This happens when things like package dimensions are entered incorrectly.
If the amount is underpaid, a debit will be made to cover the difference. If the amount is overpaid, a credit will be issued. These debits and credits will be shown as "Adjustments" in the Stamps.com account, our label server. Adjustments will post 1-2 weeks after delivery.
ShippingEasy applies an Adjustment Processing Fee (APF) when discrepancies are identified by a carrier after label creation for the package. These discrepancies lead to additional administrative and other costs for ShippingEasy. The Adjustment Processing Fee helps to partially cover these costs so that we can continue to offer you competitive rates and reliable service.
Why would this adjustment happen?
Carrier adjustments are charges billed by the carrier after the parcel has shipped IF the carrier finds a difference in the rate that was initially paid versus what should have been charged. The APF is a processing fee in addition to the carrier surcharge for the difference in parcel dimensions or weight.
Some examples of scenarios that would incur an Adjustment Processing Fee include:
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Incorrect weight or dimensions: The actual weight (or dimensions) of a package exceeds what was input during the label creation process.
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Incorrect zones: The destination zone of the package is mislabeled, and that changes the routing and delivery.
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Incorrect package type: The package type selected during the label creation process does not match the physical characteristics of the package.
Adjustment Processing Fee (APF)
Discrepancies are typically identified by the carrier during the carrier routing process. If a discrepancy is identified on a package, you will be charged the carrier cost adjustment amount in addition to an Adjustment Processing Fee.
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Fee: 20% of the adjustment amount
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Minimum Charge: $0.50
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Maximum Charge: $5.00 per shipment
In addition to adjustments for incorrect weight and dimensions, UPS may also charge adjustments for the following:
|
Surcharge |
2026 Rate |
|---|---|
|
Chargeback for Consignee Billing Shipments |
$24.00 |
|
Delivery Confirmation |
- |
|
Dry Ice |
$8.55 |
|
Hazardous Materials Surcharge, Air Accessible |
$188.00 |
|
Hazardous Materials Surcharge, Air Inaccessible |
$83.00 |
|
Hazardous Materials Surcharge, Ground |
$58.00 |
|
Missing/Invalid Account # Charge |
$25.25 |
|
Missing PLD Fee |
$4.70 |
|
On-Call Pickup Remote Surcharge - Alaska |
$48.25 |
|
On-Call Pickup Remote Surcharge - Hawaii |
$16.50 |
|
On-Call Pickup Remote Surcharge - US48 |
$16.50 |
|
Additional Handling Surcharge - US Domestic
|
- |
|
Large Package Surcharge - US Domestic
|
- |
|
Over Maximum Limits |
$1,875.00 |
|
Rebill Fee |
$25.25 |
|
Zoning and Area Surcharges - US Domestic
|
- |
|
Remote Area Surcharge - Alaska |
$46.25 |
|
Remote Area Surcharge - Hawaii |
$16.50 |
|
Remote Area Surcharge - US48 |
$16.50 |
|
UPS Returns Plus: 1 UPS Pickup Attempt |
$6.95 |
|
UPS Returns Plus: 3 UPS Pickup Attempts |
$14.50 |
|
UPS Returns Plus: Call Tag |
$14.50 |
|
Weekly Service Charges for Pickups |
|
|
Day-Specific Pickup- 4 Days |
$30.50 |
|
Day-Specific Pickup- 3 Days |
$23.25 |
|
Day-Specific Pickup- 2 Days |
$15.75 |
|
Day-Specific Pickup- 1 Day |
$8.00 |
|
International Shipments |
|
|
Delivery Area Surcharge (Import services) |
$4.40 |
|
Delivery Area Surcharge - Extended (Import services) |
$5.50 |
|
Extended or Remote Area Surcharge |
Greater of $60.00 or $0.60 per pound |
|
International Dangerous Goods - Standard to/from Canada |
$68.75 per shipment or $7.80 per pkg |
|
International Dangerous Goods - Small Package Accessible |
$273.50 per shipment or $32.75 per pkg |
|
International Dangerous Goods - Small Package Inaccessible |
$139.25 per shipment or $17.00 per pkg |
If UPS finds packages that exceed these limits in the UPS system, the shipments are subject to additional charges. UPS reserves the sole and unlimited discretion right to return such packages to the shipper at the shipper’s expense.
Additional Surcharge Information: Remote Area & Unlawful Drug Fee Surcharges:
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Remote Area Surcharge: Starting June 1, 2025, a $15 surcharge may be applied at the time of label creation for Ground Saver® deliveries to certain remote ZIP codes in Alaska, Hawaii, and the contiguous U.S.
To see a list of applicable ZIP Codes, download the UPS Area Surcharge ZIP Code Listing.
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Unlawful Drug Fee Surcharge: Starting June 22, 2025, UPS will implement a $1,000 per-package surcharge for shipments containing illegal drugs. This fee applies only to shipments that violate drug laws in the origin, destination, or any location in transit.
The surcharge does not apply to legally permitted pharmaceuticals or other authorized substances.
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Packages with an actual weight of more than 150 pounds, or that exceed 108 inches in length, or exceed a total of 165 inches in length plus girth [(2 x width) + (2 x height)] combined, as measured to determine their billable weight, are not accepted for transportation.
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Irregular packages could include any article that is encased in an outside shipping container made of metal or wood or any cylindrical item, such as a barrel, drum, pail, or tire, that is not fully encased in a corrugated cardboard shipping container.
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"Canada" Residential Surcharges: The adjustment type "not previously billed CANADA residential delivery surcharge” is a generic surcharge name for all international shipments, not just shipments to Canada.
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Click on online reports (hyperlinked text) under the One Balance account.
This link will open a new window that takes you to the Stamps reporting page.
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Open the Report Type dropdown menu and select Transactions.
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Scroll down to find the date the transaction took place and view any corresponding adjustments.
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Click on the Adjustment ID link for that transaction to see the details of the fund adjustment.
Adjustment Type: "not previously billed CANADA residential delivery surcharge”
The adjustment type "not previously billed CANADA residential delivery surcharge” is a generic surcharge name for all international shipments, not just shipments to Canada. Whenever there is an international residential delivery surcharge that was not billed, this adjustment type will display.
If you would like to dispute the adjustments shown on the transaction list, please complete the UPS from ShippingEasy Shipping Adjustment Dispute Form within 90 days of billing. Our support will be in touch with you if we need additional information. Adjustments may only be disputed 90 days from the delivery date.
Comments
It would be nice to actually get a response back. I emailed support about adjustments and I got no response. It has been 6 days so far with silence.
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