If you notice that the amount of your UPS One Balance funds is different than what you expected, it could be that an amount was debited or credited from your account to cover the difference in the cost of the label. This happens when things like package dimensions are entered incorrectly.
If the amount is underpaid, a debit will be made to cover the difference. If the amount is overpaid, a credit will be issued. These debits and credits will be shown as "Adjustments" in the Stamps.com account, our label server. Adjustments will post 1-2 weeks after delivery.
Click on online reports under the One Balance account.
Change the report type to "Transactions" from the dropdown menu.
Scroll down to find the date the transaction took place and view any corresponding adjustments.
Click on the Adjustment ID link to see the details of the fund adjustment.
The adjustment type "not previously billed CANADA residential delivery surcharge” is a generic surcharge name for all international shipments, not just to Canada. Whenever there is an international residential delivery surcharge that was not billed, this adjustment type will display.
If you would like to dispute the adjustments shown on the transaction list, you can contact email@example.com for assistance. Adjustments can only be disputed 90 days from the delivery date.