How do I find Missing Mail?

Missing Mail is mail that does not arrive at its destination on time. If the mail has been undelivered for 7 days, your customers can begin their search with USPS.

Customers should check the current status of their package, before submitting a search request at or before they file a USPS Claim. If insurance was purchased or included with the service selected to ship the package, then file a USPS Insurance Claim after the appropriate timeframe has passed.

For more information, you can:

  • Visit USPS - Missing Mail.

  • Visit your local Post Office™ location for assistance in filling out a Missing Mail request.

  • Call 1-800-275-8777 (1-800-ASK-USPS) to ask for the phone number of your local Consumer Affairs office regarding a Missing Mail request.


Add a Comment

Please sign in to leave a comment.

  • answerbot_article_public
  • lost
  • undeliverable
  • stolen
  • delay