Cancel a USPS Label via Stamps.com | How To

Important Information if Cancelling a Label on a USPS SCAN Form:

If you have created a label included on a USPS SCAN Form, it can be cancelled as long as the package has not moved past "Accepted" in the tracking details.

You can cancel a label from the SHIPMENT HISTORY page in ShippingEasy or directly on Stamps.com.

To cancel a label via Stamps.com:

  1. Click on payment method to open up Stamps.com.

    OB-Carriers_PaymentMeth_MRK.png
  2. Go to Store Orders > Order History:

    Stamps.com page showing Store Orders then Order History marked
  3. Click on Continue Printing.

    Stamps.com page showing Continue Printing
  4. Hover above History then click on Search Print History.

    PayMeth_STMPS_History_Search_MRK.png
  5. Select the order to be refunded.

    STAMPS_select_order_to_refund_stamps.PNG

    Adjust the Date Printed range on the left sidebar if your label was not printed today.

  6. Click the Refund icon.

    STAMPS_refund_button_highlighted_stamps.png
  7. The Certify Refund Request window will open. Click Submit.

    STAMPS_submit_for_refund_stamps.PNG
  8. Click Done.

    STAMPS_refund_done_stamps.PNG

Your refund request has been electronically submitted to USPS. After approval by the USPS, which is usually within 21 days, refunded postage will be returned to your account. Please note that refund requests must be made within 28 days of the print date.

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