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Cancel a USPS Label via Stamps.com | How To

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ShippingEasy Content Team

Updated

Important Information if Cancelling a Label on a USPS SCAN Form:

If you have created a label included on a USPS SCAN Form, it can be cancelled as long as the package has not moved past "Accepted" in the tracking details.

You can cancel a label from the SHIPMENT HISTORY page in ShippingEasy or directly on Stamps.com.

To cancel a label via Stamps.com:

  1. Click CARRIER FUNDS  in the sidebar of the app.

    You will see your One Balance account overview.

    Carrier Funds marked

  2. Click on payment method to open up Stamps.com.

    Box highlights Payment method link in UI

  3. Go to Store Orders > Order History:

    Stamps.com page showing Store Orders then Order History marked

  4. Click on Continue Printing.

    Stamps.com page showing Continue Printing

  5. Hover above History then click on Search Print History.

    Stamps.com menu with History and Search Print History option highlighted.

  6. Select the order to be refunded.

    Stamps refund screen order checkbox highlighted

    Adjust the Date Printed range on the left sidebar if your label was not printed today.

  7. Click the Refund icon.

    Stamps refund tab highlighted

  8. Click Submit on the Certify Refund Request window.

    Stamps refund screen submit button highlighted

  9. Click Done.

    Stamps refund screen done button highlighted

Your refund request has been electronically submitted to USPS. After approval by the USPS, which is usually within 21 days, refunded postage will be returned to your account. Please note that refund requests must be made within 28 days of the print date.

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