Cannot Buy or Print Postage Label - READY TO SHIP | Troubleshoot

The READY TO SHIP page provides you with the fastest place to purchase and print labels once you are set up with ConnectEasy. If you are experiencing issues completing this process, check the issues outlined below for solutions to solve your problem.

It could be that you have not provided enough information to get a shipping rate.

Have you selected a carrier, service, and packaging type?

Double-check that you have selected a Shipping Preset, or your Carrier, Carrier Service, and Packaging dropdowns have been completed.

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If you frequently ship similar packages with the same carrier, consider setting up a saved carrier selection. Learn how to save your most used carrier selections.

Have you entered a package weight?

In most cases, it is required that you provide the package weight before a rate can be provided.

Within the "Carrier Services and Packaging" section, locate the Weight field and type in the corrected weight. The click Update.

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Have you entered dimensions?

In most cases, it is required that you provide the package dimensions before a rate can be provided. Learn more about package dimensions.

Is this an international order?

If yes, verify the following:

  • Make sure each customs form line item is under 50 characters.

  • Confirm the order matches the weight on the customs form. The weight on the customs form and the label need to match. If they do not, please update each field to the correct weight.

  • Does your customs form have more than five line items? Are you printing a 4x6 label? If so, the required 4" x 6" label format will only list 5 to a page. If you need to include more than 5 line items, the additional line items will be continued on another page.

    Having more than 5 line items will add additional copies.

Is there an error message in red at the top of the order?

If so, try the recommendation on the error message to resolve the issue.

When ShippingEasy provides rate quotes, it saves information about your shipment on our servers. If an order receives an error, that information is also cached.

To remove the record of the error, your order cache needs to be refreshed. This will allow ShippingEasy to recognize that you have corrected the error.

To refresh an order, remove the order back to the ORDERS page and try processing it again.

Are the addresses validated?

If your address is not validating, look it up. (domestic addresses only). Here are a few other places to look to have your address validated.

Learn more about address validation.

Is this a batch shipment?

Double-check all orders in the batch for the suggestions above.

One Balance Specific Tips

If you are shipping via USPS or UPS for ShippingEasy One Balance, consider these other issues.

Do you have enough money in your One Balance account?

Funds for USPS or UPS for ShippingEasy One Balance labels must be paid for via a One Balance account.

Once on the ONE BALANCE AND CARRIERS page, you will see all your connected carrier accounts listed. Under the ShippingEasy One Balance logo, locate the Current Balance.

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Has your One Balance account been suspended?

ShippingEasy must be able to connect to your One Balance account to buy labels. You can check the status of your account by looking under SETTINGS>>ONE BALANCE AND CARRIERS.

If the account is suspended, follow these steps to unsuspend your account.

Do you need to update your payment on your One Balance account?

If your billing method is outdated, it will not be possible to replenish your One Balance funds. Learn how to update your One Balance account billing.

FedEx and UPS Specific Tips

If you are shipping via FedEx or UPS, consider these other issues.

Is your carrier account connected to ShippingEasy?

Your carrier account must be connected with ShippingEasy in order to access shipping rates. To verify, navigate to SETTINGS>>ONE BALANCE AND CARRIERS that your account is still connected.

Are there any holds on your FedEx or UPS accounts?

If there are any holds on your carrier account, ShippingEasy will not be able to access postage rates. To confirm this issue, contact FedEx or UPS directly regarding your account.

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