Refund Postage for Priority Mail Express Delivery | How To
Priority Mail Express (PME) is a time-guaranteed service through the USPS.
Action Required: Changes to USPS PME Refunds
Starting June 8, 2026, you must request USPS PME refunds through USPS: Request a USPS Refund: Domestic.
A late Priority Mail Express shipment must meet the following requirements to be eligible for a refund.
- The shipment cannot be destined to or originating from Alaska and/or Hawaii: In July 2023, the USPS discontinued postage refunds for late Priority Mail Express® shipments going to or coming from Alaska and Hawaii.
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The shipment must have been scanned in at your local Post Office by the cut-off time to begin the shipping process on time.
The cut-off time can vary per Post Office. Refunds may be denied for packages delayed due to drop-off after the local Post Office's cut-off time.
Make sure your Priority Mail Express packages are scanned by the cut-off time.
To help ensure that packages are scanned before the cut-off time:
- Check with your local Post Office to find their specific cut-off time.
- Hand deliver Priority Mail Express packages and wait until you see a clerk scan each package.
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The package must be delivered after the guaranteed time and date on the label and/or tracking number.
You can calculate the scheduled delivery date for your shipment using the USPS Service Commitments online tool.
To determine if your package has been delayed, check the tracking via USPS.
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If the shipment is traveling to an international destination, the destination country must be eligible for postage refunds.
Find the list of currently eligible international destinations on the USPS website. Guaranteed delivery to select international destinations is available directly from a Post Office location. (Additional restrictions apply.) Priority Mail Express International late claims must be processed with USPS.
If your shipment qualifies for a refund based on the above criteria, then you can request a postage refund for your Priority Mail Express package.
If your Priority Mail Express shipment did not arrive by the guaranteed delivery date or time, you can submit a refund request through USPS.
Review the following information before submitting your refund request:
- Domestic shipments: Refund requests must be submitted within 30 days of the mailing date.
- International shipments: Refund requests must be submitted within 90 days of the mailing date.
- Do not void or refund the label in ShippingEasy before submitting your USPS refund request.
- You will need your tracking number and proof of purchase from your postage account.
- USPS determines refund eligibility by comparing the scheduled delivery date to the actual delivery date in its tracking system.
You can find your proof of purchase in your Order or Shipment History. This receipt serves as proof of postage payment.
To submit a request for a Priority Mail Express refund through USPS:
- Go to USPS.com and sign in or create a free USPS account.
- Click Help > Request a Refund.
- Click Priority Mail Express under Domestic Services Refunds.
- Click Request a PME Refund.
- Enter the requested shipment details, including the tracking number and reason for the refund request.
- Upload proof of purchase if requested by USPS, then submit your request.
If USPS approves your claim, they will issue the refund directly.
- Domestic shipments: Refunds are typically issued within 60 days of purchase.
- International shipments: Refunds are typically issued within 120 days of purchase.
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