How do I close my account?

If a ShippingEasy account is cancelled, a request is automatically sent to to cancel the accounts. However, there are times that an account might want to cancel a account without cancelling a ShippingEasy account. Most often, this will happen when someone had added too much to the postage balance for an account that accesses services they rarely use.

  1. Click on payment method under the One Balance account.

    One Balance payment method marked
  2. Click on Contact Info under Account Settings on the left side of the page. As account closures are permanent, first verify and update your contact information if necessary, including the email address and mailing addresses. website showing Contact Info marked
  3. Click Change/Cancel Plan from the left side menu to proceed with closing your account.

  4. Click on the Close Account button at the bottom of the page.

    Stamps account settings showing Close account marked
  5. Answer a couple of questions to provide feedback and then click Continue.


You should receive a refund of your postage balance in 6-8 weeks.


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