Why am I missing orders on the ORDERS page?

If you have been filtering your orders on the ORDERS page, filters that are applied do not automatically reset when you navigate away. This helps you pick back up where you left off. However, it may also make it look like you are missing orders. There are a couple of ways to clear your filter selections.


Filters are saved per user login session. This means if multiple users log in from the same workstation, filters set by previous users will not apply.

All Orders Selection

Check to make sure your ORDERS page is set to "All Orders".

The Orders page header is displayed with the All Orders option selected and highlighted.

Clear Individual Filter Selections

Expand any filters in which you have filter options selected. Deselect the options by clicking them.

Filter options are displayed for the Store filter.

Clear All Filter Selections

Filters are persistent and will remain when navigating between the ORDERS page and other pages in the app. If a filter is set and no orders can be returned because of the filter setting, you will be prompted to clear the filter:

The Clear Filters link is highlighted.

You can also select Clear Filters in the upper right-hand corner of the ORDERS page under Saved Filters.

The ORDERS page header is displayed with the Clear Filters link highlighted in the Selected Filters field.


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