Unshipped Order Details Slide Out | View and Edit

The Shipment section will expand when you view the Order Details slide out. You will see the open icon.

In this section, you can edit the following:

If you need to change an order that has already synced to ShippingEasy, you can quickly update the order from the Order Details slide out before processing the shipment. You may need to update your user permissions if you cannot edit the line items or recipient address.

The Order Details section is expanded when you view the Order Details slide out. You will see the open icon.

You will see the Ship From address, the Recipient address, the line Items of the order, and the Order Total details.

Click the Edit link for the order information you want to edit.

Ship From

Change the Ship From address from your order. This is the address that will appear on the label. Addresses can be added in SETTINGS >> SHIP FROM ADDRESSES.

Click the Update Order button once your selection has been made.

Recipient

Edit the recipient's address or add an email address for shipment confirmation emails.

Click the Update Order button once the changes are complete.

Item

Change the item information in the order. This can be adding or removing an item or changing the Item Name, Quantity, Weight, and Price.

• Item SKUs cannot be edited.

• Display Product Options must be turned on in your store settings to display the Product Options. Learn more about enabling Product Options in your Store Settings.

• Editing the Total (price) of an item is possible, but this will not update the $Total on the ORDERS page or the {{shipment.total_paid}} variable on Packing Slips or Email templates.

  Due to the differences in how each platform treats an item’s cost (with and without tax), we are not currently able to re-total the whole shipment order amount.

Editing Order Line Items May Prevent the Order from Updating to Shipped Status

When ShippingEasy sends a notification to your store to mark an order as Shipped, we will match the shipment order details with the original order details listed in your store.

If you change the order information, the shipment order details will no longer match the original order details listed in your store, so the order may not be marked as shipped.

ShippingEasy allows three types of notes to be added to orders: Customer Comments, Internal Notes, and Gift Messages.

Click the text box and type in your note.

Click the icon in the Order Details slide out to expand the Tags section.

Type the tag's name and select enter to add it to the order.

You can add up to 10 tags to an individual or multiple orders simultaneously.

International orders will now have Customs Information in the Order Details slide out.

Selecting Override Customs Forms will allow you to modify the following:

Package Content Type and Goods Description

The default Package Content Type is listed as Commercial (sold item) but can be changed in the drop-down once you have submitted your override changes.

The Goods Description is required for all packages sent to Mexico. This is a description of the entire package contents, for example: 1 pair shoes, 1 sweater, 1 hat. Learn more about Carta Porte requirements when shipping to Mexico.

The Goods Description field is limited to 35 alphanumeric characters.

Tax Identification Number

Suppose your shipment destination country is the United Kingdom (UK) or the European Union (EU) and requires a Tax Identification Number. In that case, you will see the types by carrier selection available to select.