Create a Prepaid Return Label from SHIPMENT HISTORY

If your customer needs to return an item to you, ShippingEasy allows you to purchase and generate a prepaid label. Customers can only receive an email confirmation if an email address is included in their order details.

Depending on how many return labels you need, there are a couple of places within the app where returns can be created from:

Prepaid Returns Not Always Available

Return labels are not available within ShippingEasy for:

  • International shipments

  • UPS Shipments with a declared value of more than $1000

  • Amazon Shipments: Amazon requires that return labels are uploaded to your Seller Central account. Amazon will then send the label to your customer.

  • Shipments not listed in SHIPMENT HISTORY: Learn more about manually creating a return label for an order not in SHIPMENT HISTORY.

This article describes how to create and buy a prepaid return label from SHIPMENT HISTORY.

Buy Prepaid Return Label

After you have created the prepaid return label, you will be directed to the ORDERS page.

toast message after Prepaid return label is created on Shipment History, Order sent to Orders

Once there you will see that the address and shipping method for the return label will duplicate the original shipment by default.

After you have reviewed the order if there are no further edits to make, follow these steps to purchase the prepaid return.

Buy return label instantly:

  • Click the Buy Label button. Doing so will charge the appropriate carrier account for the postage amount of the return shipment and the label will move to the SHIPMENT HISTORY page.

    Shipment history showing a prepaid return shipment return marked

Buy return label later:

  1. Click Add to Cart. The label will move to the READY TO PAYMENT page.

  2. Click the Finish and Pay button. If you have more than one label on this page, this will purchase and move all labels to the READY FOR PRINT page.

    Box highlights Finish and Pay button
  3. Locate the shipment in the "Purchased Labels" box on the left, and click on the green Print button under the status/actions column.


    If you have opted to have your return labels emailed to your customers, this step will be skipped. The return shipment will appear in your SHIPMENT HISTORY and your customer will receive an email with their return label attached as a PDF. Learn more about sending prepaid return labels.

    Print button under Purchased Labels
  4. Click to save or download the label to your computer - depending on your browser, the options will vary. A new tab will open in your browser with the pdf file of your label.

  5. Send your customer an email with the label attached. They will need to print the label (which they can do on a desktop laser printer), attach it to the box or envelope, and drop it in the mail.


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