Volusion

Volusion integrates directly with ShippingEasy. Volusion is a platform for selling your products which makes it easy to receive orders and ship them to your customers. ShippingEasy will automatically send queries to read the orders from your Volusion account and then load them into our application. Once shipped, shipment data will be sent back to your Volusion store.

Volusion Integration Requirements

Connection Requirements:

  • You must have a live account with Volusion.

  • ShippingEasy supports Business and Prime Volusion Plans.

Order Import Requirements:

  • Orders placed in the last 14 days will appear on the ORDERS page in ShippingEasy.

    If you have orders older than 14 days, you can create manual orders for these shipments. Learn more about creating manual orders.

Connect a Volusion Store to ShippingEasy

How to connect your Volusion to an existing ShippingEasy account

  1. Select Volusion from the Platform drop-down menu.

  2. Complete your store integration by entering your Volusion API URL into ShippingEasy. These steps are outlined in the next section.

    volusionapiurl.PNG

Once you are prompted to provide ShippingEasy with your Volusion API URL:

  1. Open a new browser tab or window to log into your Volusion account.

  2. Click on the Inventory > Import/Export button from the navigation menu.

    volusion_import_export.png
  3. Select the Volusion API tab.

    Volusion_api_tab.PNG
  4. Select Run next to "Generic Orders" on the Volusion API: Import / Export page

    volusion_run_generic_orders.PNG
  5. Select Run on the Volusion API: Run Generic\Orders page to reveal the API URL.

    volusion_api_to_use.png
  6. Copy the API URL from Volusion and paste it back into ShippingEasy.

    add_volusion_api_and_save.PNG
  7. Click Save in ShippingEasy to update the API URL.

That's it! Your store is connected to ShippingEasy!

Volusion Order Data

Standard Data Supported

ShippingEasy's Volusion integration supports the following features and order data fields:

Notes on Product Details

  • For the Warehouse Location to be displayed for the product details in ShippingEasy, the product must be assigned to a warehouse in your Volusion store. Learn more about Warehouses in Volusion's Help Center.

  • ShippingEasy does not support products with hidden SKUs in Volusion.

Supported Order Statuses

Volusion order statuses map to ShippingEasy in the following way:

Volusion Status

ShippingEasy Status

New

Awaiting Fulfillment

New - See Order Notes

Awaiting Fulfillment

Awaiting Payment

Awaiting Payment

Pending Shipment

Awaiting Shipment

Ready to Ship

Awaiting Shipment

Partially Shipped

Partially Shipped

Processing

Awaiting Fulfillment

Backordered

Awaiting Fulfillment

Customized Status

Customized Status

Shipments with the following order statuses will be synced to ShippingEasy by default:

  • New

  • New - See Order Notes

  • Ready to Ship

  • Partially Shipped

  • Processing

The statuses Awaiting Payment, Pending Shipment, and Backordered will not automatically be included in order downloads. You have the option to turn the statuses that we pull in from your Volusion store either on or off. Learn more about selecting statuses to sync from your store.

Volusion orders in the following statuses will be removed from ShippingEasy:

  • Canceled

  • Returned

  • Shipped

  • Payment Declined

Volusion Custom Fields and FTP

What is FTP, and how does it relate to Volusion Custom Fields?

Volusion saves custom shopping cart configurations to a unique file on their server. When a change is made to your shopping cart or checkout process, this file also needs to be updated in your Volusion FTP account.

The Volusion FTP (File Transfer Protocol) is used to transfer files between your computer and Volusion's servers, including the file with custom fields. Volusion users automatically have an FTP account included with your store and the capability to access its files. Learn more about using your Volusion FTP account.

If you have added or removed a Custom Field for Orders to or from your one-page-checkout in Volusion, you will need to regenerate your Orders.xsd file to include the new Custom Field(s).

To regenerate your Orders.xsd file in Volusion:

  1. Log in to your store's FTP account.

  2. Go to the /vspfiles/schema/generic folder in your store's FTP.

  3. Find the Orders.xsd file and delete it.

  4. Log back into your Volusion admin account.

  5. Go to Inventory > Import / Export.

  6. Click on the Volusion API tab.

  7. Click Run next to the Generic\Orders export heading.

  8. The Orders.xsd file will then regenerate itself with the updated Custom Field(s).

  9. The Orders in your Volusion store should now successfully sync with your ShippingEasy account again.

Custom Field with Question Subtext

If you have a Custom Field that has a "Question Subtext" field but no Question listed, regenerating the Orders.xsd file will not work. You will need to put some text (it doesn't have to be a question) in the "Question" field when the "Question Subtext" field is filled in.

If you have orders that were placed before regenerating the Orders.xsd file that need to be synced to ShippingEasy, contact our Customer Success team with the date of your oldest unshipped order.

Reconnect a Volusion Store to ShippingEasy

Volusion follows Payment Card Industry (PCI) security compliance standards which require their users to update their credentials every 90 days.

If you have recently changed your password within Volusion, your API URL changed also. ShippingEasy uses the precise API URL address to access your orders. If we do not have the correct API URL, your Volusion store will spontaneously disconnect from ShippingEasy and your orders will stop syncing.

ShippingEasy cannot connect to your Volusion store until your API URL has been updated in your ShippingEasy settings.

To reconnect your Volusion store to ShippingEasy:

  1. Go to SETTINGS > INTEGRATION > STORES & ORDERS in ShippingEasy.

    Settings
    Integration then stores and orders
  2. Click Archived Stores and locate your Volusion store.

    SET_STORE_ArchivedStores_MRK.png
  3. Click the Activate button next to your Volusion store details.

    SET_STORE_VolusionArchived_Activate_MRK.png
  4. Click OK to confirm the reactivation.

    SET_STORE_ActivateConf.png

Your store is now reconnected and your future orders will sync to ShippingEasy!

If you have missing orders that need to be synced, [contact our Customer Success team] with the date of your oldest unshipped order.

Volusion Integration Notes

Combining and Splitting Orders

  • If you combine two Volusion orders in ShippingEasy, both orders will be updated in Volusion with the same tracking number after the order is shipped in ShippingEasy.

  • If you split a Volusion order in ShippingEasy, ShippingEasy will automatically update each tracking number to Volusion as each portion of the order is shipped.

    The order status will not update to "Shipped" until the entire order contents have been shipped.

Volusion Requested Service Codes

  • When orders are placed in Volusion, customers can select their preferred shipping method. Volusion applies a code to each order. The code is displayed in ShippingEasy on the READY TO SHIP page when you hover above the View Requested Service link and on the ORDERS page under the Req. Service column.

    requested_services.png
  • If you are unable to find the code applied to the order, it is likely that your customer did not fill out the full shipping information including the carrier selection, carrier service, and packaging. Therefore, Volusion will not have a corresponding service code.

  • You can look up the requested service code, depending on the carrier options on your store, using the links below from the Volusion Help Center:

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