1. ShippingEasy
  2. Community
  3. Feature Requests | Productivity

Customer contact link from Orders screen

0

Sometimes we need to contact a customer before we can ship an order, for example the address doesn't validate and we can't guess a minor edit to fix that.  If we could sent a contact request to the customer right from the orders page it would be helpful rather than having to go to the integration web site, find the order, then send the information request.

  • Bill James
  • Follow
0

Hello Bill,

Thank you very much for your feedback! We are investigating adding on similar features as we begin to develop inventory management within ShippingEasy. We can certainly understand it would cut down on the hassle of reaching out to customer. 

If you do run into anyone with a similar request, you can have them vote or post on this post. The more posts on a feature, the more likely it will be added in the future. 

Madilynn T. [ShippingEasy Product] 

  • ShippingEasy
Comment actions Permalink
0

I second this. We have alot of customers that either enter incorrect addresses or USPS just can't validate it for some reason. 

Currently, I have to reverse lookup the customer in my ecommerce system and manually type up an email to them.

It'd be great if this could be a feature to just send the customer a predefined template from the orders screen.

  • Ryan Olson
Comment actions Permalink
0

Hello Ryan,

Thanks for your feedback! We are considering and investigating the possibility of supporting this feature in the near future, so your feedback is very helpful. 

I've logged this and if we have any additional questions to learn more about how we might be able to best design this feature- we will post them here!

Madilynn T. [ShippingEasy Product] 

  • ShippingEasy
Comment actions Permalink

Add a Comment

Please sign in to leave a comment.