Hi Jason,

Thanks for relaying this. We definitely want you to be able to bring in all of your orders and don't want you to miss any, so I will go ahead and forward this to our Product Team. They'll be able to determine whether or not we can support this or if there's something you can do in Shopify to prevent the status from changing. Have you, by chance, reached out to Shopify to ask if it's possible to not change the status when partially refunding?

In either, case, I'll go ahead and forward this to our Product Team. Please keep an eye on this thread for possible future updates. In the meantime, please double check your orders in Shopify so that you can create manual orders in ShippingEasy for those that are partially refunded. Thanks!

Hi Jason, 

I wanted to reach out to let you know that we recently enhanced our application to allow the syncing of partially refunded orders when the "Unpaid and Unfulfilled" status is checked.

However, we've learned from a few of our customers recently that they consider partially refunded orders as paid, so I was wondering if you'd consider weighing in - do you consider a partially refunded order paid as well and would you expect this order to be pulled in as the "Paid and Unfulfilled" status? 

Since Jason has not responded to the above, and we are having the same issue, then I will pick up the thread and answer for him. YES: we consider partially paid orders to be PAID, as we (the store) would have had to create the partial refund.