Hi Larry - Thanks for posting!

Presently, when you purchase a label ShippingEasy updates your BigCommerce orders with the ship date, tracking number (if included), and a "Shipped" status.

With this in mind, I have a few questions to help us better understand the use and impact of this enhancement:

• Is the "Completed" status available to all BigCommerce merchants or is it a custom status?
• Does BigCommerce supply the "Completed" status to indicate that the order was delivered and the transaction fully complete?
• Is this something that you are required to check within BigCommerce?
• Are you manually assigning this status or do you use a specific tool to automate this process currently?
• Does checking this status result in any additional actions from BigCommerce, such as a confirmation email to your buyers?

At the moment, none of our integrations currently support a second update to a "Shipped" order based on the delivery status. However, we can certainly keep this enhancement in mind as we continue to develop tools around delivery dates and notifications.

Please leave any additional information in the comments below. Thanks!

Is the "Completed" status available to all BigCommerce merchants or is it a custom status?

Currently BC does does not allow custom status though in the community forum customers are requesting it.

Does BigCommerce supply the "Completed" status to indicate that the order was delivered and the transaction fully complete?

Yes.

Is this something that you are required to check within BigCommerce?

Not sure of your question, but I do need to change the status in BC. Right now I just highly the tracking number and right click and then select search in google and find out the status.

Are you manually assigning this status or do you use a specific tool to automate this process currently?

Manually use the drop down in BC to select Completed.

Does checking this status result in any additional actions from BigCommerce, such as a confirmation email to your buyers?

Yes and also if you have selected this in BC it starts the timer for when a “please write a review” email is sent to the customer.

Hi Larry - Thank you for this information. After chatting with our team, this sounds like a novel request to us, but it's certainly piqued our interest!

We'd like to continue to gather information from other BigCommerce merchants. If you or any other merchants have evidence that most BigCommerce merchants currently use the Completed status, please share in the comments below. Thanks!