Shipsurance | Guide

Shipsurance provides professional shipping insurance coverage for small parcels and large cargo at heavily discounted rates. ShippingEasy has partnered with Shipsurance to make it easy to fully insure your outbound shipments.

Tip

We recommend reviewing the following articles prior to purchasing insurance:

Additional coverage can be added to USPS shipments through Shipsurance. Coverage beyond the Declared Value can be added to UPS and FedEx shipments through Shipsurance.

Shipsurance Cost for USPS

USPS Domestic

USPS International

Coverage Range

ShippingEasy Rate

$0.01-$100

$0.77

$100.01-$200

$1.54

$200.01-$300

$2.31

$300.01-$400

$3.08

$400.01-$500

$3.85

$500.01-$10,000

$.77 per $100

Coverage Range

ShippingEasy Rate

$0.01-$100

$1.28

$100.01-$200

$2.56

$200.01-$300

$3.84

$300.01-$400

$5.12

$400.01-$500

$6.40

$500.01-$5000

$1.28 per $100

Shipsurance Cost for FedEx

(Domestic & International)

Shipsurance Cost for UPS

(Domestic & International)

Coverage Range

ShippingEasy Rate

$0.01-$100

$0.59

$100.01-$200

$1.18

$200.01-$300

$1.77

$300.01-$400

$2.36

$400.01-$500

$2.95

$500.01-$10,000

$.59 per $100

Coverage Range

ShippingEasy Rate

$0.01-$100

$0.59

$100.01-$200

$1.18

$200.01-$300

$1.77

$300.01-$400

$2.36

$400.01-$500

$2.95

$500.01-$10,000

$.59 per $100

File a Claim with Shipsurance

While we all hope to avoid any lost, stolen, or damaged packages, we also know that accidents happen. That is why ShippingEasy makes it easy to file a claim with Shipsurance in the app with a pre-filled claims form.

Where to File a Shipsurance Claim

If you added Shipsurance to a package to cover the full amount of the order total, you only need to file one claim with Shipsurance.

If you added Shipsurance in addition to using the standard insurance issued by the carrier service, you will need to file a claim with both Shipsurance and the carrier.

Before you initiate a Shipsurance claim, complete the following checklist:

  1. Enlist your customer's help if a package has been damaged.

    • Ask your customer (the recipient) to keep all packaging materials and damaged items in the original form, as received. They must keep the packaging and items until the claim has been completed. In other words, nothing should be returned to you (the shipper) until the claim has been settled.

    • Request a written statement and pictures of the damaged items. This will help both of you complete a recipient affidavit later on.

  2. Notify the carrier of the lost or damaged package. The shipper is responsible for contacting USPSFedEx, or UPS to file a tracer before submitting the claim to Shipsurance.

  3. File the Shipsurance claim at the proper time.

    • Lost or stolen package claims will not be processed until 21 calendar days (domestic shipments) or 45 calendar days (international shipments) after the date of the shipment. If a claim is filed before this timeline, Shipsurance will hold the claims until the allotted time has passed.

    • Damaged package claims can be filed immediately and must include all of the proper documentation mentioned above.

    • File and provide all required documents within 60 calendar days from the date of shipment.

    • If the shipment is sent via USPS, complete claims must be submitted and received by Shipsurance within 120 calendar days of the shipment date.

Once the required time has passed and you have taken the preliminary steps to gather the documentation and report the lost or damaged package to the carrier, you can file Shipsurance claim within ShippingEasy.

To file a Shipsurance claim in ShippingEasy:

  1. Enter the Order #, Tracking #, or Recipient into the Global Search Bar.

    global-seach-box-order-number.png
  2. The Insurance value will be displayed in the order details if the shipment is eligible for filing a claim. Click the value to open details about the shipment's insurance coverage.

    ODET_Insurance_MRK.png
  3. Click the blue Make a claim with Shipsurance link in the insurance coverage details pop-up.

    ODET_InsuranceDetails_ShipsuranceClaim_MRK.png

    A new window with a partially pre-filled claim form will open.

  4. Verify that the pre-filled fields in the claim form are correct, and complete any blank fields.

    Shipsurance_Claim_Prefilled.png
  5. Click the Submit Claim button at the bottom of the page. You must click Submit Claim for the request to be processed.

    Shipsurance_Claim-SubmitBTN_MRK.png

Recipient Affidavit

During the claims process, Shipsurance will require you to submit a recipient statement/affidavit. The form can be downloaded from Shipsurance and completed by your customer (the recipient) or filled out online by your customer (the recipient).

Be sure this step is completed. Without the recipient affidavit, the claim cannot be considered.

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