Shipsurance | FAQs

ShippingEasy uses the Shipsurance API to calculate rates and purchase protection on your behalf. Below are frequently asked questions regarding Shipsurance.

Shipsurance Coverage

To qualify for Shipsurance coverage, items must not be shipped in the original manufacturer's packaging or any packaging that alludes to the contents.

Can I insure cell phones and laptops with Shipsurance?

Yes. As of April 2015,  Shipsurance's Terms of Service, Shipsurance will cover shipments including laptops and cell phones. To meet the requirement for coverage under Shipsurance's Terms of Service:

  1. Signature Confirmation must be added to any package containing cell phones or laptops to be approved for coverage.

  2. The maximum value for reimbursement is $1000 on all packages containing these products.

What does Shipsurance base coverage on, and what are the coverage limits?

Coverage depends on the value declared rather than the amount requested coverage.

As you insure your shipments, please keep in mind the Coverage Limits from the Shipsurance Terms of Service: This insurance covers up to $10,000.00 per package for non-USPS First-Class Mail shipments and $999.99 for USPS First-Class Mail shipments.

Coverage is limited to $1,000.00 per package for consolidators such as:

  • APC

  • FedEx Ground Economy

  • Global Mail

  • Globegistics (Asendia)

  • IBC

  • IMS

  • Newgistics

  • ODS

  • OnTrac

  • ePost Global (formerly RR Donnelley)

  • UPS Mail Innovations

Coverage is also limited to $5,000.00 for USPS Priority International shipments (non-Express Mail).

Mobile telephones are limited to $1,000.00 of coverage per package and $25,000.00 per conveyance.

Shipsurance Billing

How am I charged for purchasing insurance through ShippingEasy?

Shipsurance insurance purchases are billed to the credit card saved to your ShippingEasy SUBSCRIPTION & BILLING page. Learn more about updating your billing information.

You can also view your past Shipsurance charges by clicking the Invoices tab on the SUBSCRIPTION & BILLING page. Learn more about downloading past ShippingEasy invoices.

When will ShippingEasy bill me for my Shipsurance purchases?

ShippingEasy will charge your credit card saved on SUBSCRIPTION & BILLING each day for any Shipsurance purchases made that day.

Where can I see a record of insured shipments?

Review which packages carry shipment insurance on your SHIPMENT HISTORY page.

A checkmark will be placed next to any order that carries shipment insurance in the Insurance column. Click on this icon to see how much insurance was purchased, the cost and a link to file a claim.

Shipment History with Insurance checked.

Can I get a postage refund from Shipsurance?

Yes. If the postage cost is included in the declared value and the claim is approved, Shipsurance will refund the postage cost as part of the claim reimbursement.

It is impossible to file a claim only to recover the postage or shipping and handling costs. The postage cost is only recoverable if it is part of the declared value and there was a total loss or damage to the insured shipment while in transit.

What happens to the insurance charge for a canceled label?

You will be refunded by ShippingEasy for the Shipsurance insurance charge of a canceled label.

Twice weekly, ShippingEasy will reconcile Shipsurance credits for canceled labels: early Wednesday morning and early Saturday morning. At these times, the Shipsurance credits for canceled labels will be grouped and refunded to the credit card on file with ShippingEasy. After the pending credits are processed within ShippingEasy, it can take up to three business days to see the refund posted to your credit card.


If the label with insurance was included on a USPS SCAN form, the label could not be canceled in ShippingEasy. Please email to refund the insurance purchase.

Shipsurance Restrictions

Are there any restrictions on what I can insure?

For the most part, Shipsurance provides coverage for commodities relating to your shipping. However, some items are restricted and are not able to be insured.


Shipsurance coverage is only provided for outbound shipments sent from the Insured address. Inbound (return) shipments are not covered.

Shipsurance Exclusion List (Items that cannot be covered):

  • Accounts

  • Bills

  • Currency (collectible currency not sold at face value is not excluded)

  • Cash in transit

  • Evidence of debt

  • Checks

  • Money Orders

  • COD payments

  • Coins (collectible coins are not excluded)

  • Securities and other negotiable papers

  • Tickets

  • Deeds

  • Notes

  • Gift cards

  • Manuscripts

  • Documents

  • Neon items

  • Hazardous material (per this list)

  • LCD monitors or screens

  • Televisions (including LCD, plasma, CRT, projection, and similar)

  • Perishable cargo or similar property

  • Any stone or ceramic slabs

  • Automobiles

  • Motorcycles

  • Live animals or eggs

  • Flowers, plants, or seeds

  • Cigarettes/cigars, or tobacco

  • Cotton

  • Windows

  • Plate glass

  • Stained glass

  • Float glass

The following items will only be covered if a Signature Confirmation is also added to the shipment:

  • Laptop computers (including tablet computers, iPads, and similar)

  • Mobile telephones (including cell phones, smartphones, messaging phones, and similar)

Shipsurance and Included Carrier Coverage

Many carrier services include limited insurance coverage. If you add additional insurance coverage through Shipsurance, ShippingEasy will automatically calculate the correct amount of insurance for you and show the estimated coverage fee on the Order Details slideout.

Order details shipment section expanded. The insurance box is ticked. It has Shipsurance as the insurance provider, the insured value is $200, and the estimated fee box is marked with $1.98

Units of $100 calculate insurance costs. For example, adding $100 for the insured value to a USPS shipment will cost $0.99. This unit rate, which varies by carrier, will be multiplied by the total number of purchased insurance units. Learn more about insurance coverage limits by the carrier.

Filing Insurance Claims

The advantage of insuring your shipment's full value is that you will not need to file insurance claims with two different providers.

If anything happens to your package, you will only need to file a claim with Shipsurance. This ensures that you will be reimbursed as quickly as possible. Learn more about filing a claim with Shipsurance.


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