Shipsurance | FAQs

To qualify for Shipsurance coverage, items must not be shipped in the original manufacturer's packaging or any packaging that alludes to the contents.

Can I insure cell phones and laptops with Shipsurance?

Yes. As of April 2015,  Shipsurance's Terms of Service, Shipsurance will cover shipments including laptops and cell phones. To meet the requirement for coverage under Shipsurance's Terms of Service:

What does Shipsurance base coverage on, and what are the coverage limits?

Coverage depends on the value declared rather than the amount requested coverage.

As you insure your shipments, please keep in mind the Coverage Limits from the Shipsurance Terms of Service: This insurance covers up to $10,000.00 per package for non-USPS First-Class Mail shipments and $999.99 for USPS First-Class Mail shipments.

Coverage is limited to $1,000.00 per package for consolidators such as:

Coverage is also limited to $5,000.00 for USPS Priority International shipments (non-Express Mail).

Mobile telephones are limited to $1,000.00 of coverage per package and $25,000.00 per conveyance.

How am I charged for purchasing insurance through ShippingEasy?

Shipsurance insurance purchases are billed to the credit card saved to your ShippingEasy SUBSCRIPTION & BILLING page. Learn more about updating your billing information.

You can also view your past Shipsurance charges by clicking the Invoices tab on the SUBSCRIPTION & BILLING page. Learn more about downloading past ShippingEasy invoices.

When will ShippingEasy bill me for my Shipsurance purchases?

ShippingEasy will charge your credit card saved on SUBSCRIPTION & BILLING each day for any Shipsurance purchases made that day.

Where can I see a record of insured shipments?

Review which packages carry shipment insurance on your SHIPMENT HISTORY page.

A checkmark will be placed next to any order that carries shipment insurance in the Insurance column. Click on this icon to see how much insurance was purchased, the cost and a link to file a claim.

Can I get a postage refund from Shipsurance?

Yes. If the postage cost is included in the declared value and the claim is approved, Shipsurance will refund the postage cost as part of the claim reimbursement.

It is impossible to file a claim only to recover the postage or shipping and handling costs. The postage cost is only recoverable if it is part of the declared value and there was a total loss or damage to the insured shipment while in transit.

What happens to the insurance charge for a canceled label?

You will be refunded by ShippingEasy for the Shipsurance insurance charge of a canceled label.

Twice weekly, ShippingEasy will reconcile Shipsurance credits for canceled labels: early Wednesday morning and early Saturday morning. At these times, the Shipsurance credits for canceled labels will be grouped and refunded to the credit card on file with ShippingEasy. After the pending credits are processed within ShippingEasy, it can take up to three business days to see the refund posted to your credit card.

Are there any restrictions on what I can insure?

For the most part, Shipsurance provides coverage for commodities relating to your shipping. However, some items are restricted and are not able to be insured.

The following items will only be covered if a Signature Confirmation is also added to the shipment:

Many carrier services include limited insurance coverage. If you add additional insurance coverage through Shipsurance, ShippingEasy will automatically calculate the correct amount of insurance for you and show the estimated coverage fee on the Order Details slideout.

Units of $100 calculate insurance costs. For example, adding $100 for the insured value to a USPS shipment will cost $0.99. This unit rate, which varies by carrier, will be multiplied by the total number of purchased insurance units. Learn more about insurance coverage limits by the carrier.