Shipsurance | FAQs

ShippingEasy uses the Shipsurance API to calculate rates and purchase protection on your behalf. Below are frequently asked questions regarding Shipsurance.

Shipsurance Coverage

Can I insure cell phones and laptops with Shipsurance?

Yes. As of April 2015, per Shipsurance's Terms of Service, Shipsurance will cover shipments including laptops and cell phones. To meet the requirement for coverage under Shipsurance's Terms of Service:

  1. Signature Confirmation must be added to any package containing cell phones or laptops in order to be approved for coverage.

  2. The maximum value for reimbursement is $1000 on all packages containing these products.

What does Shipsurance base coverage on, and what are the coverage limits?

Coverage is dependent on the value declared rather than the amount of coverage requested.

As you insure your shipments, please keep in mind the Coverage Limits from the Shipsurance Terms of Service: This insurance covers up to $10,000.00 per package for non-USPS First-Class Mail shipments and $999.99 for USPS First-Class Mail shipments.

Coverage is limited to $1,000.00 per package for consolidators such as:

  • APC

  • FedEx Ground Economy

  • Global Mail

  • Globegistics (Asendia)

  • IBC

  • IMS

  • Newgistics

  • ODS

  • OnTrac

  • RR Donnelley

  • UPS Mail Innovations

Coverage is also limited to $5,000.00 for USPS Priority International shipments (non-Express Mail).

Mobile telephones are limited to $1,000.00 of coverage per package and $25,000.00 per conveyance.

Shipsurance Restrictions

Are there any restrictions on what I can insure?

For the most part, Shipsurance provides coverage for commodities relating to your shipping. However, there are some items that are restricted and are not able to be insured.

Note

Shipsurance coverage is only provided for outbound shipments sent from the address of the Insured. Inbound (return) shipments are not covered.

Shipsurance Exclusion List (Items that cannot be covered):

  • Accounts

  • Bills

  • Currency (collectible currency not sold at face value are not excluded)

  • Cash in transit

  • Evidence of debt

  • Checks

  • Money Orders

  • COD payments

  • Coins (collectible coins are not excluded)

  • Securities and other negotiable papers

  • Tickets

  • Deeds

  • Notes

  • Gift cards

  • Manuscripts

  • Documents

  • Neon items

  • Hazardous material (per this list)

  • LCD monitors or screens

  • Televisions (including LCD, plasma, CRT, projection, and similar)

  • Perishable cargo or similar property

  • Any stone or ceramic slabs

  • Automobiles

  • Motorcycles

  • Live animals or eggs

  • Flowers, plants, or seeds

  • Cigarettes/cigars, or tobacco

  • Cotton

  • Windows

  • Plate glass

  • Stained glass

  • Float glass

The following items will only be covered if a Signature Confirmation is also added to the shipment:

  • Laptop computers (including tablet computers, iPads, and similar)

  • Mobile telephones (including cell phones, smartphones, messaging phones, and similar)

Shipsurance Billing

How am I charged for insurance that I purchase through ShippingEasy?

Shipsurance insurance purchases are billed to the credit card saved to your ShippingEasy SUBSCRIPTION & BILLING page. Learn more about updating your billing information.

You can also view your past Shipsurance charges by clicking the Invoices tab on the SUBSCRIPTION & BILLING page. Learn more about downloading past ShippingEasy invoices.

When will ShippingEasy bill me for my Shipsurance purchases?

ShippingEasy will group all pending Shipsurance purchases and bill them twice weekly, early Wednesday morning and early Saturday morning. Any unpaid insurance purchases present at these billing periods will be invoiced.

You will receive an email notification with the total charge when ShippingEasy bills your credit card. By default, we email the original email address used to establish your ShippingEasy account. Please contact support@shippingeasy.com to update which email address receives your invoices.

Where can I see a record of insured shipments?

Review which packages carry shipment insurance on your SHIPMENT HISTORY page.

A checkmark will be placed next to any order that carries shipment insurance in the Insurance column. Click on this icon to see how much insurance was purchased, the cost of that insurance, and a link to file a claim.

SHIP_ShipHist_Insurance-Checked-MRK.png

Can I get a postage refund from Shipsurance?

Yes. If the postage cost is included in the declared value and the claim is approved, Shipsurance will refund the cost of the postage as part of the claim reimbursement.

It is not possible to file a claim to only recover the cost of the postage or shipping and handling. The postage cost is only recoverable if it is part of the declared value and there was a total loss or damage to the insured shipment while in transit.

What happens to the insurance charge for a canceled label?

You will be refunded by ShippingEasy for the Shipsurance insurance charge of a canceled label.

Twice weekly, ShippingEasy will reconcile Shipsurance credits for canceled labels: early Wednesday morning and early Saturday morning. At these times, the Shipsurance credits for canceled labels will be grouped and refunded to the credit card on file with ShippingEasy. After the pending credits are processed within ShippingEasy, it can take up to three business days to see the refund posted to your credit card.

Note

If the label with insurance was included on a USPS SCAN form, the label cannot be canceled in ShippingEasy. Please email billing@shippingeasy.com to refund the insurance purchase.

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