Shipsurance | FAQs
ShippingEasy uses the Shipsurance API to calculate rates and purchase protection on your behalf. Below are frequently asked questions regarding Shipsurance.
To qualify for Shipsurance coverage, items must not be shipped in the original manufacturer's packaging or any packaging that alludes to the contents.
Can I insure cell phones and laptops with Shipsurance?
Yes. As of April 2015, Shipsurance's Terms of Service, Shipsurance will cover shipments including laptops and cell phones. To meet the requirement for coverage under Shipsurance's Terms of Service:
Signature Confirmation must be added to any package containing cell phones or laptops to be approved for coverage.
The maximum value for reimbursement is $1000 on all packages containing these products.
What does Shipsurance base coverage on, and what are the coverage limits?
Coverage depends on the value declared rather than the amount requested coverage.
As you insure your shipments, please keep in mind the Coverage Limits from the Shipsurance Terms of Service: This insurance covers up to $10,000.00 per package for non-USPS First-Class Mail shipments and $999.99 for USPS First-Class Mail shipments.
Coverage is limited to $1,000.00 per package for consolidators such as:
FedEx Ground Economy
ePost Global (formerly RR Donnelley)
UPS Mail Innovations
Coverage is also limited to $5,000.00 for USPS Priority International shipments (non-Express Mail).
Mobile telephones are limited to $1,000.00 of coverage per package and $25,000.00 per conveyance.
Are there any restrictions on what I can insure?
For the most part, Shipsurance provides coverage for commodities relating to your shipping. However, some items are restricted and are not able to be insured.
Shipsurance coverage is only provided for outbound shipments sent from the Insured address. Inbound (return) shipments are not covered.
Shipsurance Exclusion List (Items that cannot be covered):
Currency (collectible currency not sold at face value is not excluded)
Cash in transit
Evidence of debt
Coins (collectible coins are not excluded)
Securities and other negotiable papers
Hazardous material (per this list)
LCD monitors or screens
Televisions (including LCD, plasma, CRT, projection, and similar)
Perishable cargo or similar property
Any stone or ceramic slabs
Live animals or eggs
Flowers, plants, or seeds
Cigarettes/cigars, or tobacco
The following items will only be covered if a Signature Confirmation is also added to the shipment:
Laptop computers (including tablet computers, iPads, and similar)
Mobile telephones (including cell phones, smartphones, messaging phones, and similar)
How am I charged for purchasing insurance through ShippingEasy?
Shipsurance insurance purchases are billed to the credit card saved to your ShippingEasy SUBSCRIPTION & BILLING page. Learn more about updating your billing information.
You can also view your past Shipsurance charges by clicking the Invoices tab on the SUBSCRIPTION & BILLING page. Learn more about downloading past ShippingEasy invoices.
When will ShippingEasy bill me for my Shipsurance purchases?
ShippingEasy will group all pending Shipsurance purchases and bill them twice weekly, early Wednesday morning and early Saturday morning. Any unpaid insurance purchases present during these billing periods will be invoiced.
You will receive an email with the total charge when ShippingEasy bills your credit card. By default, we email the original email address used to establish your ShippingEasy account. Please contact email@example.com to update which email address receives your invoices.
Where can I see a record of insured shipments?
Review which packages carry shipment insurance on your SHIPMENT HISTORY page.
A checkmark will be placed next to any order that carries shipment insurance in the Insurance column. Click on this icon to see how much insurance was purchased, the cost and a link to file a claim.
Can I get a postage refund from Shipsurance?
Yes. If the postage cost is included in the declared value and the claim is approved, Shipsurance will refund the postage cost as part of the claim reimbursement.
It is impossible to file a claim only to recover the postage or shipping and handling costs. The postage cost is only recoverable if it is part of the declared value and there was a total loss or damage to the insured shipment while in transit.
What happens to the insurance charge for a canceled label?
You will be refunded by ShippingEasy for the Shipsurance insurance charge of a canceled label.
Twice weekly, ShippingEasy will reconcile Shipsurance credits for canceled labels: early Wednesday morning and early Saturday morning. At these times, the Shipsurance credits for canceled labels will be grouped and refunded to the credit card on file with ShippingEasy. After the pending credits are processed within ShippingEasy, it can take up to three business days to see the refund posted to your credit card.
If the label with insurance was included on a USPS SCAN form, the label could not be canceled in ShippingEasy. Please email firstname.lastname@example.org to refund the insurance purchase.
Many carrier services include limited insurance coverage. If you add additional insurance coverage through Shipsurance, ShippingEasy will automatically calculate the correct amount of insurance for you and show the estimated coverage fee on the READY TO SHIP page.
Units of $100 calculate insurance costs. For example, adding $100 for the insured value to a USPS shipment will cost $0.99. This unit rate, which varies by carrier, will be multiplied by the total number of purchased insurance units. Learn more about insurance coverage limits by the carrier.
Filing Insurance Claims
The advantage of insuring your shipment's full value is that you will not need to file insurance claims with two different providers.
If anything happens to your package, you will only need to file a claim with Shipsurance. This ensures that you will be reimbursed as quickly as possible. Learn more about filing a claim with Shipsurance.
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