File a USPS Insurance Claim | How To

You can file an insurance claim for loss or damage in the event that your insured package is not delivered in good condition or isn't delivered at all.

When it comes to shipping, there might be times when deliveries do not go as planned. That is why insurance is automatically included from USPS when you ship your important, valuable, or irreplaceable items using select USPS services.

If these qualifying shipments are not delivered or are damaged in the process, you will need to file a claim with USPS.

USPS is a separate entity from ShippingEasy.

You will need to create or log in to your USPS account. Then, you will file a claim directly with them. Go to to get started.

If you have purchased additional insurance via ShippingEasy, you will need to file a claim with our insurance partner, Shipsurance. Learn how to file a claim with Shipsurance.

To file a claim with USPS:

Gather these documents:

Adhere to the following timeframe for filing a claim:

For domestic shipments:

Damaged or missing contents claims can be filed immediately and must be filed no later than 60 days from the date of mailing.

  • Insured Mail (includes Ground Advantage and Priority Mail) - 15 to 60 days

  • Priority Mail Express - 7 to 60 days

  • APO/FPO/DPO Priority Mail Express - 21 to 180 days

  • APO/FPO/DPO Insured - 45 days to 1 year

For international shipments, you must file claims within the following time limits:

For damage claims, you are required to hold onto the damaged property until the claim has reached a resolution. Failure to do so will result in denial of the claim.

  • Priority Mail Express International - 3 to 90 days

  • Priority Mail Express International with Guarantee - 3 to 30 days

  • Priority Mail International - 7 days to 6 months

  • Registered Mail Service - 7 days to 6 months

Submit the claim online or in-person:

For a visual walkthrough of this process, watch USPS' video guide to filing a domestic claim:

For more information about USPS claims, please refer to USPS FAQs.


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