File a USPS Claim
You can file an insurance claim for loss or damage if your USPS package is not delivered in good condition or isn't delivered at all.
When it comes to shipping, there might be times when deliveries do not go as planned. That is why loss/damage coverage is automatically included from USPS when you ship your important, valuable, or irreplaceable items using select USPS services.
If these qualifying shipments are not delivered or are damaged in the process, you will need to file a claim with USPS.
Claims Must Be File with the USPS
All USPS Claims must be filed directly with the USPS. You will need to log in to your USPS account to do so. If you don't have a USPS account, you will need to create one. Go to USPS.com to get started.
If you have purchased additional insurance via ShippingEasy, you will need to file a claim with our insurance partner, Shipsurance. Learn how to file a claim with Shipsurance.
Gather these documents:
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The tracking number.
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The label PDF. Learn how to obtain a PDF when using ConnectEasy.
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Proof of purchase, which you can find on Stamps.com. Learn how to obtain your Stamps proof of purchase.
Adhere to the following timeframe for filing a claim:
For domestic shipments:
Damaged or missing contents claims can be filed immediately and must be filed no later than 60 days from the date of mailing.
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Insured Mail (includes Ground Advantage and Priority Mail) - 15 to 60 days
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Priority Mail Express - 7 to 60 days
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APO/FPO/DPO Priority Mail Express - 21 to 180 days
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APO/FPO/DPO Insured - 45 days to 1 year
For international shipments, you must file claims within the following time limits:
For damage claims, you must hold onto the damaged property until the claim has reached a resolution. Failure to do so will result in denial of the claim.
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Priority Mail Express International - 3 to 90 days
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Priority Mail Express International with Guarantee - 3 to 30 days
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Priority Mail International - 7 days to 6 months
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Registered Mail Service - 7 days to 6 months
Submit the claim online or in person:
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File an international claim with USPS by submitting your inquiry online
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If you prefer, go directly to your local post office and ask to speak with a supervisor about filing a claim. You may be asked to verify that you are, in fact, the owner of the business listed as the addressee on your shipments.
For a visual walkthrough of this process, watch the USPS video guide to filing a domestic claim:
For more information about USPS claims, please refer to USPS FAQs.
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