Amazon Prime Orders with ShippingEasy

ShippingEasy allows for Amazon merchants to consolidate all their orders in one place. For Merchants using Seller Fulfilled Prime (SFP), ShippingEasy connects to this API through our Premium Integration functionality as Amazon requires that SFP labels are generated on Amazon’s Buy Shipping Label API instead of our own.

ShippingEasy does not read Amazon Prime orders from your Seller Central account unless the SFP feature is enabled in ShippingEasy. This is to prevent the accidental shipping of Amazon Prime orders using non-Amazon shipping labels.

Contact our Customer Success team to enable Seller Fulfilled Prime for your ShippingEasy account. Customers on the Starter plan can email support@shippingeasy.com with their account information to request Seller Fulfilled Prime.

Requirements

  • Email address to be associated with the Ship From address: When the email address is missing, ShippingEasy will default to the email address saved on the Store, Account Details, or Admin User of the account. Learn more about editing your STORE ADDRESS settings.

  • Acceptance of terms and conditions: To enable Amazon's shipping services, log into your Amazon Seller Central Account and accept the Terms and Conditions. Click through this link: https://sellercentral.amazon.com/gp/shipping-manager/terms-and-conditions.html

After your ShippingEasy account is enabled to sync Amazon Prime orders, future orders will automatically sync. If you have existing, unshipped Amazon Prime orders that you would like to process through ShippingEasy, please reach out to our Customer Success team. Find links to email, chat, or call us in the top left corner of your account. Our team will need to know the date the oldest unshipped order was placed.

Amazon Carrier Services

Carrier services for Amazon Prime shipments are provided through Amazon's shipping services. There are several carriers available and you will need to enable all of them, even if you do not plan to use them all, in order for ShippingEasy to access shipping rates. Learn more about Amazon Carrier Services with ShippingEasy.

ShippingEasy supports these four Amazon carriers:

  • USPS-Amazon

  • UPS-Amazon

  • FedEx-Amazon

  • Dynamex-Amazon

The "- Amazon" in the name indicates that Amazon is printing the shipping label and that Amazon will charge you for that shipping label. Your One Balance account will not be charged for USPS - Amazon shipping labels.

The specific service(s) that can be used to ship an Amazon Prime order is determined by Amazon. ShippingEasy only displays the carrier services that Amazon indicates are eligible for use with a specific Amazon Prime order.

For example: if you ship from California and an order's recipient is in New York, Amazon will provide ShippingEasy with a shorter list of eligible carrier services to display than if the recipient was near your shipping location.

Buying labels from Amazon

Buying shipping labels from Amazon works a little differently than buying directly from the carriers. For an Amazon Prime order, there will be up to four specific entries in the Carriers list on the READY TO SHIP page. You cannot use the Amazon carriers to ship orders that are not Amazon Prime.

RTS_amazoncarriers.png

For shipping labels purchased from Amazon, Amazon provides access to a set of rates across USPS, UPS, and FedEx. Those Amazon rates will be used unless you connect your own UPS or FedEx account in Amazon to access your negotiated rates. USPS labels can only be purchased at Amazon's rates.

This is different from when you purchase USPS shipping labels in ShippingEasy for any type of order other than an Amazon Prime order. For those orders, you get the market-leading low USPS rates that are associated with your ShippingEasy plan type. Similarly, for UPS and FedEx, you get whatever rates you negotiated with UPS or FedEx for your account.

Purchasing labels from platform integrations

Currently, we support purchasing Amazon shipping labels for ChannelAdvisor.

We have requested that Solid Commerce update their software so that ShippingEasy will be able to determine that an order is Amazon Prime. Further, these companies will need to update their software so that your appropriate Amazon account credentials are available to ShippingEasy for purchasing labels from Amazon for your Prime orders. If you need this feature, please let your contact at Solid Commerce know so that they will prioritize getting that work done.

Fees

Given the Premium Integration status, those with Seller Fulfilled Prime labels enabled through ShippingEasy incur a standard fee that is accepted upon sign-up. Please reach out to ShippingEasy Support for clarification if you are unsure of how you are being charged.

Cancelling Amazon Prime or Third Party Labels

In most cases, ShippingEasy will automatically remove shipped orders that are still present on the ORDERS page. However, if you have Amazon orders that were moved from the ORDERS page and you do not intend to ship via ShippingEasy, we recommend manually clearing them from ShippingEasy. Learn more about deleting orders.

Important

For any updates to reach the order from Amazon order must remain on the ORDERS page. If the order is moved from the ORDERS page at any point before being cancelled in Amazon, the order will not clear from ShippingEasy, and instead will need to be manually cleared.

Amazon Seller Fulfilled Prime Restrictions

There are some restrictions when using Amazon Prime with ShippingEasy. We do our best to minimize any hang-ups though it is best to be familiar with what is not available when using this service.

Order editing

You can only change the weight.

No other attributes on the order can be changed. Amazon does not provide support in their software for ShippingEasy to specify anything about the shipment for orders other than the weight and the dimensions of the box.

For example, ShippingEasy will not tell Amazon which destination address is used, so changing it in ShippingEasy would lead to confusion - the address shown in ShippingEasy would not match the address that Amazon actually used to create the shipping label.

Batching Orders

Available carriers and services will be limited to just those that Amazon will allow for all shipments within the batch. Finding the common carrier and service for a batch of orders could get complicated and potentially more time consuming than shipping the orders individually.

Duplicate Shipments

To create a duplicate shipment, you must first cancel the existing shipment. The limitation is that Amazon does not support duplicate shipments for a single order. But if the original shipment is canceled, then ShippingEasy will allow you to create a duplicate shipment.

Not Supported for Amazon Prime Orders:

  • Multi-box Shipments

  • Combining or Splitting

  • Marked as Shipped

  • Return Labels

  • Set a Future Shipment Date

  • International Shipments

  • Signature Confirmation

Comments

Add a Comment

Please sign in to leave a comment.

    Tags:
  • #pendo
  • answerbot_article_public
  • amazon
  • customers feedback
  • prime
  • merchant fulfilled prime
  • seller fulfilled prime