Manage Duties Payor Preference | How To

When shipping internationally, duties and taxes may be assessed by the country of import based on the destination and item type. The "duties payor" refers to who pays the duties fees assessed by the importing country.

Each carrier has its own duties payor that applies by default. ShippingEasy allows you to set your preference for duties payor on each carrier account through the Default Duties Payor on the CARRIER FUNDS page.

Setting a Default Duties Payor for a Carrier Account

Default duties and payor preferences are set on each carrier account. You can set a default duties payor preference on FedEx, UPS, or DHL Express.

  1. Locate the FedEx, DHL Express, or UPS account you wish to update. Then, click the Manage Account link associated with the account.

    An example of the Manage Account link associated to a DHL Express Account.
  2. Click the Default Duties Payor drop-down and select Sender, Recipient, or Third Party. Then, click the Update button.

    The Custom Duties Payor drop-down menu is expanded with Sender selected

    Changes Apply to Future Orders

    Changes to the default duties payor will apply to future orders. Default duties payor preferences are compatible with shipping presets and manual carrier selections. Sometimes, a default duties payor may be applied to existing orders or used with other shipping methods.

Select the Duties Payor for a Single International Shipment

Whether or not you set a default Duties Payor for your carrier account(s), you can edit the Duties Payor for individual shipments in the Order Details slide out.

  1. Select the order on the ORDERS page to open the Order Details slide out.

  2. Select the carrier with which you will ship the package. Learn how to pick a carrier and service.

  3. Click the Custom Duties Paid By drop-down and select Sender, Recipient, or Third Party.

    The Custom Duties Payor drop-down menu is expanded with Sender selected
  4. Fill in the Account Number and Acct Postal Code if you have selected Third Party.

    Third party is selected for the customs duties paid by option. The account number and account postal code fields need to be filled out.

Notes on Default Duties Payor Settings

When updating the duties ShippingEasypayor preferences in :

  • The updated default duties payor setting will apply to new orders received after changing your preference.

  • The following shipping methods are compatible with using a default duties payor:

  • Updating preferences: When you update your default duties payor preference, the change will not apply to unshipped orders from the ORDERS page. We recommend that when you update your default duties preference, you ship all of your unshipped orders.

Carrier Specific information

FedEx

For FedEx international shipments, you can have Customs Duties paid by either the sender, recipient, or third party as long as the account is US-based. Internationally-based FedEx accounts cannot be charged as they do not have a valid 5-digit zip code.

Who can pay for FedEx international duties and taxes?

When using ShippingEasy to ship your FedEx international orders, you can designate one of the following to pay for duties and taxes:

  • Recipient: the receiver of the shipment pays the customs duties and taxes. Optional fields for a FedEx account number and the account number’s postal code will appear. If provided, that account will be billed instead of the recipient paying in cash.

  • Sender: as the sender, you pay customs duties/taxes.

  • Third-Party: someone else will pay for the duties and taxes. When a Third Party is chosen, the FedEx account number and postal code of the Third Party must be specified; these fields are not optional.

Remember, FedEx policies state that should the Recipient or Third Party fail to pay duties, you, as the Sender, are responsible for payment.

DHL Express

When creating a DHL shipment, you can have Customs Duties paid by either the Recipient, Sender, or Third Party.

  • Recipient: This is the default selection. When the Recipient is charged for customs duties, the archive label (the label you keep instead of putting on the package) indicates DAP (for "Delivered At Place") in the Terms of Trade:

    Portion of a DHL Express shipping label showing the Terms of Trade as D.A.P.
  • Sender: You are responsible for paying customs duties/taxes. The Terms of Trade will indicate DDP (for "Delivered Duties Paid"):

    Portion of a DHL Express label showing the Terms of Trade as D.D.P.
  • Third Party: When a Third Party is chosen, DHL Express charges a $15.00 per shipment fee not reflected in the rate quote. For Third Party pay for the customs duties, the Terms of Trade will indicate DDP (for "Delivered Duties Paid"):

    Portion of a DHL Express label showing the Terms of Trade as D.D.P.

When you create your shipment and select DHL as the carrier, the default payor will populate. However, you can change who is billed for Custom Duties if needed.

When Recipient is chosen, there is an optional field to provide an Account Number and Acct Postal Code.

UPS

When creating an international UPS shipment, you can have Customs Duties paid by either the Sender, Recipient, or Third Party.

UPS from ShippingEasy One Balance

UPS from ShippingEasy One Balance currently does not support third-party billing. All custom duties will be billed to the recipient.

  • Recipient: This is the default selection. When the Recipient is chosen, the shipment receiver pays the customs duties/taxes. Optional fields for a UPS account number and the account number’s postal code will appear, and if provided, that account will be billed instead of the recipient paying in cash.

  • Sender: As the sender, you are responsible for paying customs duties/taxes.

  • Third-Party: When Third-Party is chosen, the UPS account number and postal code of the Third Party must be specified. They are not optional for third-party payment.

Batch Processing UPS International Shipments

When modifying a batch of UPS international shipments, only two options are available for payment of customs duties/taxes: Sender and Recipient.

The default payor will populate when you create your shipment and select UPS as the carrier. You do have the option to change who is billed for Custom Duties if necessary. You can bill the receiver, sender, or the Third Party.

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