Manage Duties Payor Preference | How To

When shipping internationally, duties and taxes may be assessed by the country of import based on the destination and item type. The "duties payor" refers to who is responsible to pay the duties fees assessed by the importing country.

Each carrier has its own duties payor that applies by default. ShippingEasy allows you to set your preference for duties payor on each carrier account through the Default Duties Payor on the ONE BALANCE AND CARRIERS page. Learn about the duty payor settings for each carrier.

When Default Duties Payor Applies

The default duties payor will apply to new orders received after changing your preference.

The following shipping methods are compatible with using a default duties payor:

When the Default Duties Payor Does Not Apply

Your default duties preference will not apply in a couple of scenarios:

  • Updating preferences: When you update your default duties payor preference, it will not apply to unshipped orders that are shipped from the orders page. We recommend that when you update your default duties preference, you ship all of your unshipped orders.

Setting a Default Duties Payor for a Carrier Account

Your default duties payor preference is set on each carrier account. You can set a default duties payor preference on FedEx, UPS, or DHL Express.

  1. Go to the ONE BALANCE AND CARRIERS link at the top right corner of the app. 
  2. Click "Manage Account" next to the carrier you want to set the duties payor for.
  3. Scroll down to the "Settings" section and click on the drop-down "Default Duties Payor" to make your selection.

New orders that are received will now use your new default duties payor preference. 

Changes to the default duties payor will apply to future orders. Default duties payor preferences are compatible with shipping presets and manual carrier selections. In some cases, a default duties payor may be applied to existing orders or used with other shipping methods.


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