This feature is only available to existing Inventory Management subscribers. Non-Inventory Management subscribers can learn more about using the ShippingEasy Product Catalog.
At this time, we are not currently developing new features or functionality for our Inventory solution. This means that at this time we cannot address the issues you have with the current system. However, we do expect that in 2022, we will be introducing a new and improved Inventory experience.
If you need an inventory solution that lets you add your third-party fulfillment provider to your account, our sister company ShipStation may be a better solution for you.
ShippingEasy's Inventory Management tools allow you to update your inventory stock levels from ShippingEasy to your store. Stock levels are tracked as orders come into ShippingEasy and updated in your store based on this activity.
Any changes to your inventory levels should be made directly within ShippingEasy. If you edit the amount of stock you have available in your store directly, ShippingEasy will override these changes when updating stock levels.
Before You Get Started
To function correctly, Inventory Management must first be turned on both in your ShippingEasy STORES & ORDERS settings and in your store.
Sending stock level updates is only supported for specific store platforms. See which stores support stock level updates from ShippingEasy.
This video will show you how ShippingEasy's Inventory Management tool works.
In the sections below, you can follow our step-by-step instructions to start sending stock level updates to your stores.
Enabling stock level updates means that ShippingEasy controls your available stock quantities. These steps will need to be completed for each eligible store.
Locate the store that you would like ShippingEasy to send stock level updates to, then click Edit store settings.
Under the Products tab, scroll to the Inventory Management section. Check the box next to Send Available Stock to Store.
Check Your ShippingEasy Stock Levels
The Send Available Stock to Store action will update current stock levels from ShippingEasy to your store and override any stock levels in your store.
Adjust your stock levels in ShippingEasy first to avoid sending incorrect or zero stock levels to your stores.
If you have Fulfillment by Amazon (FBA) enabled for your account, you will see a drop-down option to combine your store's available stock with your FBA stock.
Click the Save button at the bottom of the page.
As soon as you have saved, ShippingEasy will start updating changes in your stock levels to your store.
Changes to stock levels may not appear in your store if inventory updates have not been enabled within your store platform. To complete setup, continue onto the next section: Enable inventory updates within your store.
For stock level updates sent by ShippingEasy to be accepted by your store, you may also need to ensure that your store settings have been configured to allow for these updates to be received.
We recommend reviewing how your store handles out-of-stock products. Some stores allow you to control if your products are marked as unavailable or hidden from customers' views.
As inventory settings vary between stores, please reference your store platform for more information.
Once you have enabled stock level updates for your store, you will have the option to send your product's stock levels to your store using automatic and on-demand tools:
Automatic stock level updates: Occur every 10 minutes for recently-adjusted products.
By default, automatic updates occur for all products in your store when you enable stock level updates.
You have the option to restrict automatic updates to specific products. Learn how to set stock level update preferences for each SKU.
If Automatic Updates Fail
If an automatic update fails to adjust your stock levels in your store, ShippingEasy will retry the update after one minute. If that also fails, ShippingEasy will try again after five minutes.
If automatic updates are not working after 30 minutes, please contact our Customer Success team.
On-demand stock level updates: Manually send current product data for individual SKUs or all products in a store.
To send an on-demand stock update for a specific product:
Click the SKU that you want to update.
Click the Send to Store button to update the SKU's stock level to your store.
These updates will take about 10 minutes to complete.
You can resend a one-time inventory update for all products to your store from your ShippingEasy STORES & ORDERS settings.
Click the Edit store settings link under the store that you want to update.
On the Products tab, uncheck the option to Send Available Stock to Store.
Click the Save button at the bottom of the page.
Click the Edit store settings link for the same store again.
On the Products tab, recheck the option to Send Available Stock to Store.
If you have more than one stock location, select which locations to send stock to.
Click the Save button again.
As soon as you have saved, inventory levels will be resent from ShippingEasy to your store.
To control how much stock ShippingEasy updates to your store, you can set a maximum quantity or safety stock:
Maximum Available Quantity: This is the stock level you want to be sent to your stores regardless of how much available stock you have on hand. Learn how to set up maximum available quantity.
Safety Stock: This is the amount of stock that you always have on hand or an extra amount of stock in case you oversell. Learn how to set up safety stock.