ShippingEasy on Mobile Phones

Improving the Mobile Experience

ShippingEasy is continuing to improve your shipping experience when using a mobile device. When new features are released, we will update this article.

Mobile features are available on:

  • ORDERS page

  • SHIPMENT HISTORY page

Revert to the desktop version to access all components in ShippingEasy.

Shipping on your mobile device just got easier! The app will recognize when you log in to your account from your phone and default to the mobile view. The app will open on the ORDERS page showing your orders one at a time.

If your phone does not autodetect the mobile view, type in /m/orders at the end of the web address.

Mobile_View_URL_MRK.png

Use the Add to Home Screen to create an "app" for quick and easy access.

Mobile_View_Icon.png

ShippingEasy Mobile Features

The mobile view is currently only available on the ORDERS and the SHIPMENT HISTORY page. Some of the features that you can use from these pages include:

ORDERS Page

SHIPMENT HISTORY Page

  • Add Manual Orders

  • Copy and Paste order information

  • Add and edit line items

  • View orders in a scrollable list

  • See product images and detailed information about an order’s line items

  • View order notes, tags, and custom fields

  • Apply Shipping Presets to your orders

  • Adjust dimensions and weight of an order

  • Add confirmation options

  • Add Shipsurance

  • Create and buy your shipping labels

  • Pull down store sync

  • Remove an order or 'Mark as Shipped'.

  • Reconnect a disconnected store

  • Print labels

  • View the shipment details

  • View, copy, and click the tracking number to go to the carrier's website

  • Cancel a shipment

  • Resend the shipment confirmation email to yourself or to your customer

  • Retry your store sync for shipments that have not been updated

  • Sort your shipment list

  • Add Internal Notes to shipments

Navigating the Mobile View

To operate functions within the app in the mobile view, follow these steps:

  1. Click the hamburger menu (three horizontal lines) to see the side navigation bar.

    Mobile_View_Hamburger.png
  2. Move between each PAGE within your account from the navigation bar or return to the Desktop View.

    mobile view navigation menu
  3. Click < Prev or Next > to move between orders. The total number of orders on the page is also displayed.

    previous and next page marked
  4. Click the Sync icon. This will show 3 available options depending on how your ShippingEasy account is set up.

    Mobile_View_Sync_MRK.png
    • Sync one or all of your stores by clicking the Sync icon next to Orders.

    • Sync individual stores by clicking the Sync icon to the right of the store.

    • Click Connect Store to reconnect a disconnected store.

    mobile view sync connect store marked

Adding an Order

Follow the steps to add a manual order using the mobile view.

  1. Click on + Add Order.

    mobile view add order marked
  2. Search a saved Customer Address or enter in the Ship-To address information. You can also copy and paste the address into the fields.

    Mobile_View_ShipTo_MRK.png
  3. Add the customer's email (required for shipping notifications) and phone number.

  4. Enter in the Order Details such as:

    • Order Date

    • Shipping Costs

    • Order Total

    • Item Name

    • Quantity

    • Weight

    • SKU

    • Price

    • Custom Fields

    Mobile_View_OrderDetails.png
    mobile view product information in order
  5. Click Add to create the order.

    Mobile_View_Add_MRK.png

Now you are ready to apply a shipping carrier, service, and package to buy your label.

Buying a Label

After you have reviewed the order and made any necessary edits, you are ready to buy the label.

  1. Select to Apply shipping preset:

    mobile view apply shipping preset marked
  2. Or choose from one of your connected carriers:

    mobile view carrier dropdown marked
  3. Click Buy Label once you have a rate quote:

    Mobile_View_BuyLabel.png

    If you do not have enough funds in your account to buy the label, we will suggest an amount to add to your balance.

  4. Select one of the two options Print Label or Download Label when you see Label Purchased.

    Mobile view showing Label Purchased with 2 button options.Print label and Download label
    • Print Now sends the label to your connected printer through ConnectEasy.

    • Download Label will open up a PDF label.

You are done!

Reviewing Shipments

After a label is purchased, the shipment will move to the SHIPMENT HISTORY page where you can review the details.

Mobile_View_Ship_Hist.png

Sort shipments on the SHIPMENT HISTORY page by clicking on Sort By. The options to sort are:

  • Delivery - A to Z

  • Delivery - Z to A

  • Number of items - High to low

  • Number of items - Low to high

  • Order number - High to low

  • Order number - Low to high

  • Shipped - Newest to oldest

  • Shipped - Oldest to newest

  • Status - A to Z

  • Status - Z to A

  • Store name - A to Z

  • Store name - Z to A

Mobile_View_Ship_Hist_SortBy_DD.png

Click on the shipment to open the Shipment Details page.

Mobile_View_Ship_Hist_ShipDetails.png

Click the actions Mobile_View_Ship_Hist_ShipDet_Actions_Icon.png icon to:

  • Cancel Shipment

  • Retry Store Order Update

  • Resend Email to Myself

  • Resend Email to Buyer

Mobile_View_Ship_Hist_Actions_Menu.png

Click on the pencil icon to enter Internal Notes for the shipment. Learn more about internal notes.

Mobile_View_Ship_Hist_Internal_Notes_MRK.png

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