ShippingEasy on Mobile Phones

Improving the Mobile Experience

ShippingEasy continues to improve your shipping experience when using a mobile device. When new features are released, we will update this article.

Mobile features are available on:

  • ORDERS page


Revert the desktop version to access all ShippingEasy components.

Shipping on your mobile device just got easier! The app will recognize when you log in to your account from your phone and default to the mobile view. The app will open on the ORDERS page showing your orders one at a time.

If your phone does not autodetect the mobile view, type in /m/orders at the end of the web address.


Use the Add to Home Screen to create an "app" for quick and easy access.


ShippingEasy Mobile Features

The mobile view is available only on the ORDERS and the SHIPMENT HISTORY page. Some of the features that you can use from these pages include:



  • Add Manual Orders

  • Copy and Paste order information

  • Add and edit line items

  • View orders in a scrollable list

  • See product images and detailed information about an order’s line items

  • View order notes, tags, and custom fields

  • Apply Shipping Presets to your orders

  • Adjust dimensions and weight of an order

  • Add confirmation options

  • Add Shipsurance

  • Create and buy your shipping labels

  • Pull down store sync

  • Remove an order or 'Mark as Shipped'.

  • Reconnect a disconnected store

  • Print labels

  • View the shipment details

  • View, copy, and click the tracking number to go to the carrier's website

  • Cancel a shipment

  • Resend the shipment confirmation email to yourself or to your customer

  • Retry your store sync for shipments that have not been updated

  • Sort your shipment list

  • Add Internal Notes to shipments

Navigating the Mobile View

To operate functions within the app in the mobile view, follow these steps:

  1. Click the hamburger menu (three horizontal lines) to see the side navigation bar.

  2. Move between each PAGE within your account from the navigation bar or return to the Desktop View.

    mobile view navigation menu
  3. Click < Prev or Next > to move between orders. The total number of orders on the page is also displayed.

    previous and next page marked
  4. Click the Sync icon. This will show three available options depending on how your ShippingEasy account is set up.

    • Sync one or all of your stores by clicking the Sync icon next to Orders.

    • Sync individual stores by clicking the Sync icon next to the store.

    • Click Connect Store to reconnect a disconnected store.

    mobile view sync connect store marked

Adding an Order

Follow the steps to add a manual order using the mobile view.

  1. Click on + Add order.

    mobile view add order marked
  2. Search Addresses for a saved Customer Address or paste the ship to information in the Address box. You can also fill in the address line by line by selecting Show Address Fields.

    Mobile view shows the options for entering a ship to address.
  3. Add the customer's email (required for shipping notifications) and phone number

  4. Enter in the Order Details such as:

    • Order Date

    • Shipping Costs

    • Order Total

    • Item Name

    • Quantity

    • Weight

    • SKU

    • Price

    • Custom Fields

    mobile view order details
  5. Click Add to create the order.

Now you can apply a shipping carrier, service, and package to buy your label.

Buying a Label

After you have reviewed the order and made any necessary edits, you are ready to buy the label.

  1. Select to Apply shipping preset:

    mobile view apply shipping preset marked
  2. Or choose from one of your connected carriers:

    mobile view carrier dropdown marked
  3. Click Buy Label once you have a rate quote:


    If you do not have enough funds in your account to buy the label, we will suggest an amount to add to your balance.

  4. Select one of the two options Print Label or Download Label when you see Label Purchased.

    Mobile view showing Label Purchased with 2 button options.Print label and Download label
    • Print Now sends the label to your connected printer through ConnectEasy.

    • Download Label will open up a PDF label.

You are done!

Reviewing Shipments

After a label is purchased, the shipment will move to the SHIPMENT HISTORY page, where you can review the details.


Sort shipments on the SHIPMENT HISTORY page by clicking on Sort By. The options to sort are:

  • Delivery - A to Z

  • Delivery - Z to A

  • Number of items - High to low

  • Number of items - Low to high

  • Order number - High to low

  • Order number - Low to high

  • Shipped - Newest to oldest

  • Shipped - Oldest to newest

  • Status - A to Z

  • Status - Z to A

  • Store name - A to Z

  • Store name - Z to A


Click on the shipment to open the Shipment Details page.


Click the actions IOS_SHIPHIST_SHPDET_Actions_Icon.png icon to:

  • Cancel Shipment

  • Retry Store Order Update

  • Resend Email to Myself

  • Resend Email to Buyer


Click on the pencil icon to enter Internal Notes for the shipment. Learn more about internal notes.



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