Lightspeed (formerly Ecwid) is a cloud-based ecommerce platform that integrates seamlessly across social media and marketplaces for maximum visibility and increased sales. Lightspeed integrates directly with ShippingEasy to automatically import orders so you can quickly start shipping. Once shipped, shipment data will be sent back to your Lightspeed store.
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You must have a live account with Lightspeed on the Lightspeed Venture plan or higher.
Order Import Requirements:
Orders placed in the last 14 days will appear on the ORDERS page in ShippingEasy.
If you have orders older than 14 days, you can create manual orders for these shipments. Learn more about creating manual orders.
Orders must have the customer's shipping information complete in Lightspeed to sync to ShippingEasy.
Lightspeed Legacy Stores
ShippingEasy's original integration with Lightspeed used an older version of Lightspeeds software. In February 2017, we updated our integration using Lightspeed's new software.
If you integrated Lightspeed with ShippingEasy before we launched our new integration, your store will display in ShippingEasy as Ecwid (Legacy).
How to connect Lightspeed to an existing ShippingEasy account
Select Lightspeed from the Platform drop-down menu, then click Save.
You will then be prompted to log into Lightspeed.
Enter your email and password in Lightspeed and click Sign In.
You will be asked to allow ShippingEasy access to your Lightspeed store. Click the Accept button to complete the integration between ShippingEasy and your Lightspeed store.
ShippingEasy's Lightspeed integration supports the following features and order data fields:
Orders must have a payment status in Lightspeed of Queued/Awaiting Payment or Accepted/Paid as well as a fulfillment status of New, Awaiting Processing, or Processing to be synced to ShippingEasy.
Lightspeed order statuses map to ShippingEasy in the following way:
Because payment status names in Lightspeed tend to vary depending on the account, the statuses Queued/Awaiting Payment and Accepted/Paid can be used interchangeably.
If an order has been updated after syncing in ShippingEasy, some changes will be updated to ShippingEasy. For a list of what changes will update, see our article Edit Orders in Store - Changes that Update to ShippingEasy | FAQs.
Lightspeed does not recognize a partially shipped fulfillment status. If you split an Lightspeed order in ShippingEasy and ship part of the order, ShippingEasy will update the order in Lightspeed with the tracking number.
On each subsequent shipment of the split order, ShippingEasy will replace the tracking number in Lightspeed with the tracking number of the most recent shipment. All of the tracking numbers for the split order will not be updated to Lightspeed.
Lightspeed automatically sends shipment confirmation emails to your customer once their order has been shipped. You can opt to have ShippingEasy send your customers shipment notification emails.
If you choose to send shipment notification emails from ShippingEasy, we recommend reviewing your customer email notification settings in Lightspeed to avoid duplicate emails.