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Reverb

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ShippingEasy Content Team

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Reverb is an online marketplace for new, used, and vintage music gear. ShippingEasy will automatically read the orders from your Reverb account and then load them onto the ORDERS page. Split or combine orders to make it more convenient to ship.

Once shipped, shipment data will be sent back to your Reverb store.

Interested in a Reverb account? Sign up for a Reverb account.

Reverb Integration Requirements

Connection Requirements:

  • You must have a live account with Reverb.

Connect a Reverb Store to ShippingEasy

How to connect your Reverb to an existing ShippingEasy account

  1. Go to SETTINGS and click on the STORES & ORDERS page under the INTEGRATION section.

    Settings IN THE NAVIGATION bar is marked
    Integration then stores and orders

  2. Click on the + Add New button on the side of the screen.

    Add new store button

  3. Select Reverb from the Platform drop-down.

    Screen_Shot_2018-04-17_at_8.44.58_PM.png

  4. Complete your store integration by granting ShippingEasy access to your store.

That's it! Your store is connected!

Reverb Order Data

Reverb Standard Data Supported

ShippingEasy's Reverb integration supports the following features and order data fields:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common Integration Features

Feature

Supported?

Custom Statuses

Red X mark. Unsupported feature. No.

Customer Emails

Red X mark. Unsupported feature. No.

Customer Phone Numbers

Green checkmark. Supported feature. Yes.

Requested Service

Green checkmark. Supported feature. Yes.

Payment Method

Green checkmark. Supported feature. Yes.

Discounts

Red X mark. Unsupported feature. No.

Identifies Gift Orders

Red X mark. Unsupported feature. No.

Internal Notes

Green checkmark. Supported feature. Yes.

Customer Notes

Red X mark. Unsupported feature. No.

Combine Orders

Green checkmark. Supported feature. Yes.

Split Orders

Green checkmark. Supported feature. Yes.

Product Details Table

Feature

Supported

Item Name

Green checkmark. Supported feature. Yes.

Item Weight

Red X mark. Unsupported feature. No.

Product Options

Green checkmark. Supported feature. Yes.

Item Warehouse Location

Red X mark. Unsupported feature. No.

SKU

Green checkmark. Supported feature. Yes.

Sent with Shipment Update

Field

Supported?

Status Update

Green checkmark. Supported feature. Yes.

Tracking Number

Green checkmark. Supported feature. Yes.

Carrier

Red X mark. Unsupported feature. No.

Service

Red X mark. Unsupported feature. No.

Carrier Fee

Red X mark. Unsupported feature. No.

Note to Buyer

Red X mark. Unsupported feature. No.

Item Information

Green checkmark. Supported feature. Yes.

This integration allows you to define the Status Mappings for the store connection.

ShippingEasy will import the customer's email address with the order and can send customer shipment confirmation and delivery emails, which are configured in your Store Settings.

ShippingEasy will import the customer's phone number.

ShippingEasy will import the shipping method chosen by the customer at the time of checkout.

ShippingEasy will import the payment method used to pay for the order.

ShippingEasy will import discount and coupon information for the order.

ShippingEasy can determine if an order was placed as a gift.

Notes and comments can only be viewed in ShippingEasy.

ShippingEasy will import notes left by the customer at checkout or added to the order once it has been imported to ShippingEasy.

ShippingEasy allows you to consolidate multiple orders from a customer when they go to the same address.

ShippingEasy can split an order to accommodate changes in stock, different shipping locations, or multiple packaging needs.

Supported Order Statuses

Reverb order statuses map to ShippingEasy in the following way:

Reverb status

ShippingEasy status

Paid

Awaiting Shipment

Custom 1, 2, 3

Not Supported

The statuses SHIPPED, UNPAID, PAYMENT PENDING, PENDING REVIEW, BLOCKED, or PARTIALLY PAID will not sync into ShippingEasy.

This integration allows you to define the Status Mappings for the store connection.

ShippingEasy will import the customer's email address with the order and can send customer shipment confirmation and delivery emails, which are configured in your Store Settings.

ShippingEasy will import the customer's phone number.

ShippingEasy will import the shipping method chosen by the customer at the time of checkout.

ShippingEasy will import the payment method used to pay for the order.

ShippingEasy will import discount and coupon information for the order.

ShippingEasy can determine if an order was placed as a gift.

Notes and comments can only be viewed in ShippingEasy.

ShippingEasy will import notes left by the customer at checkout or added to the order once it has been imported to ShippingEasy.

ShippingEasy allows you to consolidate multiple orders from a customer when they go to the same address.

ShippingEasy can split an order to accommodate changes in stock, different shipping locations, or multiple packaging needs.

Reverb Integration Notes

Combined Orders

  • ShippingEasy will list the same tracking number for each combined and shipped order.

Inventory

  • Platforms such as Solid Commerce, SynCommerce, and SCOUT topShelf allow you to integrate multiple selling channels for easy inventory management. ShippingEasy provides support for syncing orders from these platforms.

    Suppose you have integrated the Reverb store with another platform supported with ShippingEasy. In that case, we advise only connecting either the "hub" platform or the Reverb store, but not both. Integrating both will cause your orders to sync in duplicate.

This integration allows you to define the Status Mappings for the store connection.

ShippingEasy will import the customer's email address with the order and can send customer shipment confirmation and delivery emails, which are configured in your Store Settings.

ShippingEasy will import the customer's phone number.

ShippingEasy will import the shipping method chosen by the customer at the time of checkout.

ShippingEasy will import the payment method used to pay for the order.

ShippingEasy will import discount and coupon information for the order.

ShippingEasy can determine if an order was placed as a gift.

Notes and comments can only be viewed in ShippingEasy.

ShippingEasy will import notes left by the customer at checkout or added to the order once it has been imported to ShippingEasy.

ShippingEasy allows you to consolidate multiple orders from a customer when they go to the same address.

ShippingEasy can split an order to accommodate changes in stock, different shipping locations, or multiple packaging needs.

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