Squarespace

ShippingEasy Content Team

Updated April 25, 2023 21:13

Squarespace is a website builder for ecommerce sellers to receive and ship orders to customers. ShippingEasy will read the orders from your Squarespace store and then load them onto the ORDERS page. Once shipped, shipment data will be sent back to your Squarespace store.

Interestest in a Squarespace account? Start your free website trial with Squarespace.

Requirements

Store Requirements

Squarespace's Commerce Advanced plan

Order Import Requirements

Orders placed in the last 14 days will appear on the ORDERS page in ShippingEasy.

If you have orders older than 14 days, you can create manual orders for these shipments. Learn more about creating manual orders.

Connect a Squarespace Store to ShippingEasy

How to connect your Squarespace account to an existing ShippingEasy account

Go to SETTINGS and click on the STORES & ORDERS page under the INTEGRATION section.
Click on the + Add New button on the side of the screen.
Select Squarespace from the Platform drop-down menu.
Open another browser window and log in to your Squarespace account.
Click Settings in Squarespace.
Under the WEBSITE section, click Advanced.
Click Developer API Keys under ADVANCED.
Click the Generate Key button.
Type "ShippingEasy" within the App Name field. Under API KEY SCOPE, check Orders.
Click Next.
Copy the API Key.
Go back to ShippingEasy. On the NEW STORE page, paste it into the API Keyfield.
Click Save.

Squarespace Order Data

Common Integration Features

Feature	Supported?
Custom Statuses
Customer Emails
Customer Phone Numbers
Requested Service
Payment Method
Discounts
Identifies Gift Orders
Internal Notes
Customer Notes
Combine Orders
Split Orders

Feature	Supported
Item Name
Item Weight
Product Options
Item Warehouse Location
SKU

Field	Supported?
Status Update
Tracking Number
Carrier
Service
Carrier Fee
Note to Buyer
Item Information

Supported Order Statuses

Squarespace order statuses map to ShippingEasy in the following way:

Squarespace Status	ShippingEays Status
Pending	Awaiting Fulfillment

Only Squarespace orders with the status PENDING that contain a "physical" product can sync with ShippingEasy.

Shipped, Cancelled, and Not Completed statuses will not sync into ShippingEasy.

Squarespace Integration Notes

Editing Orders and Shipments

If you cancel an order in Squarespace, the order is removed from your ShippingEasy account the next time we sync with your store.
If you change the recipient address for an order in Squarespace, that change will update in ShippingEasy during each automatic sync once per hour or via a manual sync, using the Sync button on the ORDERS page. Learn more about order changes that sync in ShippingEasy.

Orders will NOT update if:
- The order is moved from the ORDERS page and later returned. Orders must remain on the ORDERS page to receive updates via the API during an automatic sync.
- Suppose you manually adjust an order in ShippingEasy (add a line item, remove a line item, edit address). In that case, we consider ShippingEasy to be the main source of information and will not check for updates within Squarespace on future store syncs.
The Order Number is the original order number created by Squarespace.

Combining and Splitting Orders

When two orders are combined in ShippingEasy, there is a surviving and non-surviving order number in Squarespace. When the combined order is shipped:
- The non-surviving order number will update in Squarespace.
- The surviving order number will not update in Squarespace.

Email Notifications

Squarespace automatically sends shipment confirmation emails to your customer once their order has been shipped.

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