Etsy

Etsy integrates directly with ShippingEasy. Etsy is a platform for selling your products which makes it easy to receive orders and ship them to your customers. ShippingEasy will automatically send queries to read the orders from your Etsy account and then load them into our application. Once shipped, shipment data will be sent back to your Etsy store.

Etsy Integration Requirements

Connection Requirements:

  • You must have a live account with Etsy.

Order Import Requirements:

  • Orders placed in the last 14 days will appear on the ORDERS page in ShippingEasy.

    If you have orders older than 14 days, you can create manual orders for these shipments. Learn more about creating manual orders.

Connect an Etsy Store to ShippingEasy

Integration with Etsy is via oAuth. You will be directed to Etsy to login and accept the third-party API agreement.

How to connect your Etsy store to an existing ShippingEasy account

  1. Select Etsy from the Platform drop-down menu.

    new_store_etsy.png

    You will then be redirected to log into Etsy to allow ShippingEasy access to your Etsy store.

  2. Click Allow Access to authenticate ShippingEasy's connection to your Etsy account.

    Etsy_Apps_AllowAccess.png

    You will then be redirected back to ShippingEasy to configure your store details.

That's it! Your store is connected to ShippingEasy!

Etsy Order Data

Etsy Standard Data Supported

ShippingEasy's Etsy integration supports the following features and order data fields:

Messages from Buyers Will Display in ShippingEasy

Any optional order notes that a buyer adds to an Etsy order during the checkout process (referred to as "message from buyer") will be transferred and displayed in ShippingEasy.

Supported Order Statuses

Only unshipped Etsy orders will sync into ShippingEasy. Etsy order statuses map to ShippingEasy in the following way:

Etsy status

ShippingEasy status

Awaiting Payment

Awaiting Payment

Awaiting Shipment

Awaiting Fulfillment

The status Awaiting Payment is not automatically included in order downloads. You can manually select to include these orders when your Etsy store syncs in your STORES & ORDERS settings. Learn more about selecting order statuses to sync to ShippingEasy.

Etsy Integration Notes

Inventory Management with Etsy

  • ShippingEasy will only import and update inventory for Etsy products that are configured with a SKU. The Etsy listing needs to be published and active for ShippingEasy to download it to the product catalog and link to it for inventory updates. Both listings and variations will need SKUs. Learn more about adding SKUs to your listings in Etsy.

  • If you're having issues with ShippingEasy not displaying SKUs in orders from your Etsy store, the issue could be related to the permissions set on your Etsy store. In order for ShippingEasy to access product SKU information in your Etsy store, we first need to gain permission to do so.

    To accomplish this, you'll need to temporarily remove the ShippingEasy application from your Etsy store and then reauthorize your Etsy store within ShippingEasy (which automatically adds the ShippingEasy application back to your Etsy store). Learn more about removing an integration from Etsy and reconnecting an archived store within ShippingEasy.

Syncing Orders

  • The receipt number from Etsy is displayed as the order number in ShippingEasy.

  • If you cancel an order in Etsy, it will NOT automatically be canceled in ShippingEasy. ShippingEasy syncs orders in a read-only format, so once an order has synced, ShippingEasy will not be able to update the order based on changes that occur within your store.

Editing Orders and Shipments

If you change the recipient address for an order in Etsy, that change will update in ShippingEasy during each automatic sync once per hour or via a manual sync.

Orders will NOT update if:

  • The order is moved from the ORDERS page and later returned. Orders must remain on the ORDERS page to receive updates via the API during automatic sync.

  • If you manually adjust an order in ShippingEasy (add a line item, remove a line item, edit the address, etc.). We consider ShippingEasy to be the main source of information and will not check for updates within Etsy on future store syncs.

Combining and Splitting Orders

  • If you combine two orders in ShippingEasy, both orders will NOT be updated in Etsy. This would need to be done manually. 

    If you combine orders in ShippingEasy, you may need to refund the extra shipping charges to your customer.

  • If you split an order in ShippingEasy, we will NOT update both tracking numbers to Etsy because Etsy does not have partial shipments.

    There is no option in Etsy to purchase multiple items and send them to multiple recipients. Each overall order has a single recipient and should be shipped in full.

    If you split orders in ShippingEasy, you may need to manually update the shipment information to Etsy.

Email Notifications

Etsy sends email notifications to your customers, and there is not currently a way to turn this off. We recommend turning off the email notifications sent from ShippingEasy. Learn more about sending emails from ShippingEasy.

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