Amazon
The Amazon marketplace direct integration with ShippingEasy lets you start shipping quickly. Orders automatically import into ShippingEasy, which makes it easy to print labels, process orders, and automate tracking and returns. Whether you ship Amazon Prime orders, or manage Merchant Fulfilled orders, your shipment data updates back to your Amazon store. Additionally, ShippingEasy offers solutions for you to manage Amazon feedback and reviews.
Don't currently sell on Amazon? Find out how to become an Amazon seller.
Connection Requirements
A Professional Amazon Seller account.
Orders from an "Individual" Amazon Seller Account or from an Amazon Web Store Platform cannot be pulled into ShippingEasy and thus are not supported.
Your Amazon Seller ID and MWS Auth Token.
Amazon Marketplaces in Multiple Countries
If you sell on Amazon marketplaces in different countries, you must connect each store separately.
For example, If you sell on Amazon.com and Amazon.ca, you must integrate each of those Amazon marketplaces individually. This way, your ShippingEasy STORES & ORDERS page will list each marketplace as a unique store. Having individual store connections will also help you to track your orders and shipments for each marketplace.
ShippingEasy supports Amazon marketplaces in the US, Canada, UK, France, Germany, Italy, Mexico, and Spain.
Order Import Requirements
The order must contain a physical product.
Any Amazon order in the status of Shipped, Cancelled, or Not Completed will not import into ShippingEasy.
Follow these steps to connect your Amazon store to ShippingEasy.
Select Amazon from the Platform drop-down menu.
You will be prompted to enter your Amazon credentials.
Complete your store integration by entering your Amazon credentials into ShippingEasy.
Provide ShippingEasy with your Amazon Seller ID and MWS Auth Token.
Sign up for Amazon Marketplace Web Service (Amazon MWS) to access your Seller ID and MWS Auth Token.
Use the appropriate web page below for the Amazon Marketplace you want to integrate with ShippingEasy. Repeat the integration steps for each marketplace:
Marketplace
Amazon MWS URL
USA
https://sellercentral.amazon.com/apps/manage/ref=xx_masman_dnav_xx
Canada
https://sellercentral.amazon.ca/apps/manage/ref=xx_masman_dnav_xx
France
https://sellercentral.amazon.fr/apps/manage/ref=xx_masman_dnav_xx
Germany
https://sellercentral.amazon.de/apps/manage/ref=xx_masman_dnav_xx
Italy
https://sellercentral.amazon.it/apps/manage/ref=xx_masman_dnav_xx
Mexico
https://sellercentral.amazon.com.mx/apps/manage
Spain
https://sellercentral.amazon.es/apps/manage/ref=xx_masman_dnav_xx
United Kingdom
https://sellercentral.amazon.co.uk/apps/manage
Log in to your Amazon seller account.
Click the Authorize a Developer button under Appstore.
Note
If you do not see the Authorize a Developer button on the Manage your apps page, contact Amazon Seller Central support, as you may need Amazon to update your permissions.
Enter ShippingEasy in the Developer's Name field.
Enter the Developer Account Number field for your Amazon Marketplace below:
USA, Canada, or Mexico enter 9250-5860-2418
UK, France, Germany, Italy, or Spain enter 8218-0355-2767
Select Next, and then Accept the Amazon MWS License Agreement. Select Next again.
Copy the Seller ID and MWS Auth Token in Amazon.
Paste the Seller ID and MWS Auth Token to ShippingEasy.
Click Save.
If your Amazon account is only authorized to sell on one marketplace - you're done, and your Amazon store is now integrated with ShippingEasy!
Select the Marketplace from the drop-down if your Amazon account is authorized to sell on more than one marketplace.
Click Save.
Your Amazon store is now integrated with ShippingEasy! Next, configure your Store Settings using our guide.
If you've had an account with ShippingEasy for a while, our authorization as a developer might have expired. It happens after a certain time, and you may have received an email to your Amazon seller account notifying you that your API tokens are expiring. You will need to re-authorize your MWS Developer Permission.
To renew authorization for ShippingEasy to Access Amazon:
Copy and paste this URL into a browser:
https://sellercentral.amazon.com/gp/account-manager/home.html/ref=au_userperms_dnav_xx_Go to Settings and select User Permissions.
Click Visit Manage Your Apps under the Third-Party developer and apps section.
Select Renew Access on each relevant developer access under Amazon MWS Developer Permissions.
Copy the renewed Access Token and return to ShippingEasy.
Edit your Amazon store settings and paste the renewed Access Token.
Amazon periodically updates its data retention and privacy policies on Fulfillment by Amazon (FBA) orders. In 2019, Amazon updated its privacy policy to remove access to personally identifiable information (PII) on all FBA orders sent to third parties, such as ShippingEasy.
Amazon defines personally identifiable information (PII) as any data that can be used to isolate a buyer. On FBA orders, Amazon will not send key pieces of PII to ShippingEasy. This includes the buyer’s name, public email address, recipient address, and gift messages. To learn more about Amazon’s PII policy, visit Amazon’s website.
When an FBA shipment is created, ShippingEasy will display this on your SHIPMENT HISTORY and reporting. However, ShippingEasy cannot display PII data on the order. ShippingEasy will notify you on the SHIPMENT HISTORY screen when an order has been redacted.
When a CSV export includes an FBA shipment, any column with PII data will show as "_Redacted_." The impacted columns include recipient name, recipient address, and gift message.
Additionally, duplicating labels for FBA shipments with redacted information is not allowed.
There are several pieces of data still accessible on FBA orders. This includes:
A masked Amazon email address
Any product details (i.e., line item quantity, line items)
Any order details (i.e., total paid, shipping paid).
Order updates
If an order has been updated after syncing in ShippingEasy, some changes will be updated to ShippingEasy. For a list of what changes will update, see our article Edit Orders in Store - Changes that Update to ShippingEasy | FAQs.
Post-dated Labels
Amazon requires shippers to mark their orders as Shipped when the package enters the mail stream.
If you purchase labels on the same day you ship the package: By default, ShippingEasy will update Amazon with a Shipped status on the day your label is printed. If you ship your packages the same day you print the labels, you do not need to change your ShippingEasy settings.
If you purchase labels a day or more in advance and post-date the labels: ShippingEasy allows you to delay notification to Amazon until the ship date. This can be done in the Notifications tab of your Store Settings. Amazon will then apply the date the update is received to the order.
Time Zones
Amazon's dates are configured to US Pacific time. When delaying the shipment notifications to your store, select a time that is late enough in the day that it is after midnight US Pacific time.
ShippingEasy uses your local time zone for timing the notification. Set the local time zone in your ACCOUNT SETTINGS.
Ship By Date
The Ship By Date column on the ShippingEasy ORDERS page indicates the latest date you should ship an order to ensure your package arrives at your buyer within the estimated delivery window. This column helps prioritize how and in what order you fulfill your unshipped orders.
Stores using Ship By Date
This column is intended for the following stores: eBay, Amazon, and Rithum (fka ChannelAdvisor) orders that originated on Amazon. The field will not be populated if you select the Ship By Date on any other store.
Amazon Throttling
The Amazon API limits the number of requests a third party can make during a certain time frame. This limit is called “throttling” and therefore some notifications may be prevented from reaching Amazon immediately. To get notifications through Amazon's throttle, ShippingEasy automatically and periodically resends updates. We recommend that you create labels in Batches to reduce the chance of throttling.
Amazon Returns
Amazon does not allow ShippingEasy to email Amazon customers directly. Rather, Amazon requires merchants to upload return labels to their system. Then Amazon will email the label to your customer. Learn how to process Amazon returns.
Confirmation Emails
Amazon Merchant Services automatically sends out Shipment Confirmation emails to your customers once their order has been updated and marked as Shipped within Amazon. This is a setting that cannot be changed.
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