Amazon
Amazon is a marketplace that integrates directly with ShippingEasy. ShippingEasy will automatically import your orders from Amazon so you can quickly start shipping. Once shipped, shipment data will be sent back to your Amazon store. ShippingEasy supports Amazon merchants shipping Amazon Prime orders, managing Merchant Fulfilled orders, and offers solutions to manage Amazon feedback and reviews.
Don't currently sell on Amazon? Learn how to become an Amazon seller.
Connection Requirements
A Professional Amazon Seller account. Other selling channels are not supported by an API. This means that orders from these Amazon store types cannot be pulled into ShippingEasy: "Individual" Amazon Seller Account and Amazon Web Store Platform.
Your Amazon Seller ID and MWS Auth Token.
Multiple Amazon Marketplaces
You must connect each Amazon store separately if you sell on Amazon marketplaces in different countries.
For example: If you sell on Amazon.com and Amazon.ca, you will need to integrate each one individually so that your ShippingEasy STORES & ORDERS page lists each marketplace as a unique store. Individual store connections will also help you to track your orders and shipments for each marketplace.
ShippingEasy supports Amazon marketplaces in the US, Canada, UK, France, Germany, Italy, Mexico, and Spain.
Order Import Requirements
The order must contain a physical product.
If an order is in the status of Shipped, Cancelled, or Not Completed will not import into ShippingEasy.
Follow these steps to connect your Amazon store to ShippingEasy.
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Select Amazon from the Platform drop-down menu. You will be prompted for your Amazon credentials.
Complete your store integration by entering your Amazon credentials into ShippingEasy.
Provide ShippingEasy with your Amazon Seller ID and MWS Auth Token.
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Sign up for Amazon Marketplace Web Service (Amazon MWS) to access your Seller ID and MWS Auth Token,
Use the appropriate web page below for the Amazon Marketplace you want to integrate with ShippingEasy. Repeat the integration steps for each marketplace:
Marketplace
Amazon MWS URL
USA
https://sellercentral.amazon.com/apps/manage/ref=xx_masman_dnav_xx
Canada
https://sellercentral.amazon.ca/apps/manage/ref=xx_masman_dnav_xx
France
https://sellercentral.amazon.fr/apps/manage/ref=xx_masman_dnav_xx
Germany
https://sellercentral.amazon.de/apps/manage/ref=xx_masman_dnav_xx
Italy
https://sellercentral.amazon.it/apps/manage/ref=xx_masman_dnav_xx
Mexico
https://sellercentral.amazon.com.mx/apps/manage
Spain
https://sellercentral.amazon.es/apps/manage/ref=xx_masman_dnav_xx
United Kingdom
https://sellercentral.amazon.co.uk/apps/manage
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Log into your Amazon seller account.
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Click the Authorize new developer button under Appstore.
Note
If you do not see the Authorize a Developer button on the Manage your apps page, contact Amazon Seller Central support, as you may need to have your permissions updated by Amazon.
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Enter ShippingEasy in the Developer's Name field.
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Enter the Developer Account Number field for your Amazon Marketplace below:
USA, Canada, or Mexico enter 9250-5860-2418
UK, France, Germany, Italy, or Spain enter 8218-0355-2767
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Select Next and then Accept the Amazon MWS License Agreement. Select Next again.
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Copy the Seller ID and MWS Auth Token in Amazon.
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Paste the Seller ID and MWS Auth Token to ShippingEasy.
Click Save. If your Amazon account is only authorized to sell on one marketplace - you're done, and your Amazon store is now integrated with ShippingEasy!
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Select the Marketplace from the drop-down if your Amazon account is authorized to sell on more than one marketplace.
Click Save.
Your Amazon store is now integrated with ShippingEasy! Next, configure your Store Settings using our guide.
If you've had an account with ShippingEasy for a while, our authorization as a developer might have expired. It happens after a certain amount of time and you may have received an email to your Amazon seller account notifying you that your API tokens are expiring. You will need to re-authorize your MWS Developer Permission.
To renew authorization for ShippingEasy to Access Amazon:
Copy and paste this URL into a browser:
https://sellercentral.amazon.com/gp/account-manager/home.html/ref=au_userperms_dnav_xx_-
In the top right corner, go to Settings and select User Permissions:
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Under the Third-Party developer and apps section, click Visit Manage Your Apps.
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Under "Amazon MWS Developer Permissions" select to "Renew Access" on each relevant developer access.
Copy the renewed Access Token and return to ShippingEasy.
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Go to edit your Amazon store settings and paste in the renewed Access Token.
Amazon periodically updates its data retention and privacy policies on Fulfillment by Amazon (FBA) orders. In 2019, Amazon updated its privacy policy to remove access to personally identifiable information (PII) on all FBA orders sent to third parties, such as ShippingEasy.
Amazon defines personally identifiable information (PII) as any data that can be used to isolate a buyer. On FBA orders, Amazon will not send key pieces of personal identification to ShippingEasy. This includes the buyer’s name, public email address, recipient address, and gift messages. To learn more about Amazon’s PII policy, visit Amazon’s website.
When an FBA shipment is created, ShippingEasy will display this on your SHIPMENT HISTORY and reporting. However, ShippingEasy cannot display PII data on the order. ShippingEasy will notify you on the SHIPMENT HISTORY screen when an order has been redacted.
When a CSV export includes an FBA shipment, any column with PII data will show "_Redacted_." The impacted columns include recipient name, recipient address, and gift message.
Additionally, duplicating labels for FBA shipments with redacted information is not allowed.
There are several pieces of data still accessible on FBA orders. This includes:
masked Amazon email address
product details (i.e., line item quantity, line items)
order details (i.e., total paid, shipping paid)
Order updates
If an order has been updated after syncing in ShippingEasy, some changes will be updated to ShippingEasy. For a list of what changes will update, see our article Edit Orders in Store - Changes that Update to ShippingEasy | FAQs.
Post-dated Labels
Amazon requires shippers to mark their orders as shipped when the package enters the mail stream.
If you purchase labels on the same day, you'll ship the package: By default, ShippingEasy will update Amazon with a shipped status on the day your label is printed. If you ship your packages the same day you print the labels, you do not need to change your ShippingEasy settings.
If you purchase labels a day or more in advance and post-date the labels, ShippingEasy allows you to delay notification to Amazon until the ship date. This can be done in the Notifications tab of your Store Settings. Amazon will then apply the date the update is received to the order.
Time Zones
Amazon's dates are configured to US Pacific time. When delaying the shipment notifications to your store, select a time that is late enough in the day that it is after midnight US Pacific time.
ShippingEasy uses your local time zone for timing the notification. The local time zone is set in your ACCOUNT SETTINGS.
Ship By Date
The Ship By Date column on the ShippingEasy ORDERS page indicates the latest date you should ship an order to ensure your package arrives at your buyer within the estimated delivery window. This column helps prioritize how and in what order you fulfill your unshipped orders.
Note
This column is intended for the following platforms: eBay, Amazon, and ChannelAdvisor orders that originated on Amazon. The field will not be populated if you select the Ship By Date on any other platform.
Amazon Throttling
The Amazon API has a quota on the number of requests a third party can make during a certain time frame. This is called “throttling,” and the number of requests they allow is low. This limit may prevent such notifications from reaching Amazon immediately. ShippingEasy automatically retries throttled Amazon updates periodically to get the notifications through. We recommend creating labels in Batches to reduce the chance of throttling.
Amazon Returns
Amazon does not allow ShippingEasy to email Amazon customers directly. Rather, Amazon requires merchants to upload return labels to their system. Then Amazon will email the label to your customer. Learn how to process Amazon returns.
Confirmation Emails
Amazon Merchant Services automatically sends out Shipment Confirmation emails to your customers once their order has been updated and marked as Shipped within Amazon. This is a setting that cannot be changed.
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