BigCommerce

ShippingEasy Content Team

Updated June 03, 2024 22:08

BigCommerce is a selling platform that offers inventory management and website customization. BigCommerce integrates directly with ShippingEasy and will automatically import orders from your store. Once shipped, shipment data will be sent back to your BigCommerce store.

BigCommerce Integration Requirements

Connection Requirements:

BigCommerce stores must be live in order to connect to ShippingEasy. If your store is not live and/or in maintenance mode, the API will not be able to create a connection.

Order Import Requirements:

Orders placed in the last 14 days will appear on the ORDERS page in ShippingEasy.
If you have orders older than 14 days, you can create manual orders for these shipments. Learn more about creating manual orders.

If you are on a paid ShippingEasy plan, please contact ShippingEasy support, as we may be able to sync BigCommerce orders older than 14 days. These orders must be in a status that can sync to ShippingEasy.
ShippingEasy has a maximum limit of 50 recipients per order for the order to be able to sync.

Connect a BigCommerce Store to ShippingEasy

How to connect your BigCommerce store to an existing ShippingEasy account

Go to SETTINGS and click on the STORES & ORDERS page under the INTEGRATION section.
Click on the + Add New button on the side of the screen.
Select BigCommerce from the Platform drop-down menu. Enter your BigCommerce store URL in the Admin Panel URL field.
Click Save.

Entering your BigCommerce Admin Panel URL into ShippingEasy

Log into your BigCommerce account in a new tab or browser window.
Click My Account from your BigCommerce Account Details, and select Store details.
Scroll down to Details to see your Current Domain, Permanent Address, and Control Panel address URLs. Copy the Permanent Address.
Paste the permanent address into the Admin Panel URL field in ShippingEasy, then click Save.
Click Confirm on the next screen to approve the ShippingEasy application in BigCommerce.

Your BigCommerce store is now connected to ShippingEasy!

BigCommerce Order Data

BigCommerce Standard Data Supported

ShippingEasy's BigCommerce integration supports the following features and order data fields:

Common Integration Features

Feature	Supported?
Custom Statuses
Customer Emails
Customer Phone Numbers
Requested Service
Payment Method
Discounts
Identifies Gift Orders
Internal Notes
Customer Notes
Combine Orders
Split Orders

Feature	Supported
Item Name
Item Weight
Item Price
Product Options
Item Warehouse Location
SKU

Field	Supported?
Ship Date
Status Update
Tracking Number
Carrier
Service
Carrier Fee
Note to Buyer
Item Information

BigCommerce Gift Wrapping Must Be Enabled for Gift Options to Display in ShippingEasy

Gift notes will only be displayed on BigCommerce orders in ShippingEasy if you use the gift wrapping option provided by BigCommerce. Learn more about BigCommerce gift options.

Supported Order Statuses

BigCommerce order statuses map to ShippingEasy in the following way:

BigCommerce status	ShippingEasy status
Awaiting Payment	Awaiting Payment
Awaiting Shipment	Awaiting Shipment
Awaiting Fulfillment	Awaiting Fulfillment
Partially Shipped	Partially Shipped

Orders in the status Awaiting Payment are not automatically included in order downloads from BigCommerce. To turn on automatic downloads of Awaiting Payment orders, go to SETTINGS > STORES & ORDERS > Edit store settings. Learn more about syncing order statuses in ShippingEasy.

BigCommerce Integration Notes

Editing Orders and Shipments

For select platforms, ShippingEasy can recognize if an order is shipped within your store. If an order is shipped in BigCommerce, ShippingEasy will automatically clear the order from the ORDERS page the next time your BigCommerce store syncs.
If an order present on the ShippingEasy ORDERS page is canceled in BigCommerce, it will be removed from your ShippingEasy account.
If you change the recipient address for an order in BigCommerce, that change will update in ShippingEasy the next time your BigCommerce store syncs as long as the order is still on the ORDERS page in ShippingEasy. Learn more about what updates will sync in ShippingEasy.

Orders will NOT update if:
- The order is moved from the ORDERS page and later returned. Orders must remain on the ORDERS page to receive updates via the API during automatic sync.
- If you manually adjust an order in ShippingEasy (add a line item, remove a line item, edit the address, etc.). We consider ShippingEasy to be the main source of information and will not check for updates within BigCommerce on future store syncs.

Combining and Splitting Orders

If you combine two BigCommerce orders in ShippingEasy, both orders will be updated in BigCommerce with the same tracking number after the order is shipped in ShippingEasy.
If you split a BigCommerce order in ShippingEasy, ShippingEasy will automatically update each tracking number to BigCommerce when each portion of the order is shipped as a partial shipment.

Email Notifications

You have the option to send email notifications from ShippingEasy to your customers. Learn more about sending emails from ShippingEasy.

If you would like to send emails from ShippingEasy, we recommend reviewing your BigCommerce email settings to ensure that your customers will not receive duplicate emails:

Log into your BigCommerce admin account.
Go to Advanced Settings > Order Notifications.
Check or uncheck the boxes for emails you would like to send or not send.
Save your changes.

Learn more about Order Notifications and Customer Order Notifications from BigCommerce.

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