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Authentication Methods: Log In to Your Account

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ShippingEasy Content Team

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ShippingEasy prioritizes your security as part of our commitment to providing an excellent user experience.

Enjoy more peace of mind by using one of two new methods to securely access your ShippingEasy account: Email Login Code or SMS Two-Factor Authentication.

Have more than one user? No worries! The authentication method is user-specific, offering choice and flexibility to suit their personal needs.

What is SMS Two-Factor Authentication?

SMS Two-Factor Authentication (2FA) protects your account by sending a unique verification code to your phone via SMS (text) after you input your password. This code is needed to successfully log in, adding an extra layer of security.

Why is it Important?

With cyber threats on the rise, passwords alone are no longer enough to keep your accounts safe. Using an Email Login Code or SMS Two-Factor Authentication enhances security, improves convenience, and reduces password-related risks.

SMS Two-Factor Authentication

These sections tell how to enable, log in with, and disable SMS two-factor authentication.

Steps to Enable SMS 2FA

Follow these steps to Enable SMS 2FA.

  1. Go to Settings then Authentication Methods.

    ShippingEasy side navigation. Settings and Authentication methods shown

  2. Enter the phone number, check the authorization check box, and click Verify Phone Number in the Enable SMS Two-Factor Authentication section.

    Phone number field, checked authorization check box, & ​Verify Phone Number​​ button shown

  3. Check the phone for the code that ShippingEasy sent via SMS text.

  4. Enter that code in the text box and click Enable Two-Factor Authentication.

    SMS 2FA will now be required on the next login

    SET_Authentication_SMS-2FA_Enable_Add-Code_MRK.png

Log in with SMS 2FA

To log in to ShippingEasy now that you enabled SMS 2FA:

  1. Enter your email address and your password in the login screen.

    An SMS code will be sent to your phone.

  2. Enter the SMS code you received on the page and continue to log in.

Disable SMS 2FA

To disable SMS 2FA:

  1. Go to Settings then Authentication Methods.

    ShippingEasy side navigation. Settings and Authentication methods shown

  2. Click Disable SMS Two-Factor Authentication in the Enable SMS Two-Factor Authentication section.

    Disable-SMS two-factor-Authenticatin button shown for Step 1

  3. Locate the Code that is sent to the phone via SMS text.

  4. Enter the code in the text box, and click Disable SMS Two-factor Authentication.

    Disable-SMS two-factor-Authenticatin button shown for Step 2

SMS 2F will no longer be required on future logins.

Email Login Code

When you log in to your ShippingEasy account, you'll get an Email Login Code sent to you by email to complete the login.

Enable Email Login Code

To enable an Email Login Code:

  1. Go to Settings then Authentication Methods.

    ShippingEasy side navigation. Settings and Authentication methods shown

  2. Verify that the email address is correct, then check the box to Enable Authentication using Email Login Code.

    SET_Authentication_Email-Login-Code_Enable_MRK.png

    Email Login Code has been enabled, and a login code will be sent to the listed email.

  3. Locate the login code in your email, then return to the login screen.

  4. Add your email address, then click Login.

    SE_Login_Enter_Email.png

  5. Add the Email Login Code, then click Verify.

    One-TimeLogin_VerificationScreen.png

Disable Email Login Code

To disable Email Login Code authentication:

  1. Go to Settings then Authentication Methods.

    ShippingEasy side navigation. Settings and Authentication methods shown

  2. Uncheck the box to Enable Authentication using Email Login Code.

    SET_Authentication_Email-Login-Code_Enable_MRK.png

You will see a popup message that reads, "Login via code sent to email has been disabled."

Login via code sent to email has been disabled.

Notes About Authentication Methods

  • A new password is generated each time you click the Log In.

  • Temporary passwords are valid for only 10 minutes.

  • If you don’t receive the email, check your Junk or Spam folder.

  • A user can have the option to use Email Login Codes OR SMS 2F, both cannot be enabled at the same time.

  • A phone number CAN be used on multiple users and accounts.

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