Rithum (formerly known as ChannelAdvisor)
Rithum (formerly known as ChannelAdvisor) integrates directly with ShippingEasy. A leading platform for managing your product inventory levels across multiple marketplaces and shopping carts, Rithum acts as an intermediary between your selling channels and ShippingEasy. This means that when you integrate Rithum into ShippingEasy you will be able to access all of the orders that have been placed on your individual sales platforms. There is no need to integrate your stores directly with ShippingEasy as they will already be synced into Rithum.
If your online store is already integrated with ShippingEasy there is no need for you to have both Rithum and ShippingEasy connected to that platform. Rithum is the "hub" between your shipping solution and your online stores. You can disconnect ShippingEasy from your store platform once you have connected your ShippingEasy account to Rithum.
Having both your online store platform and Rithum connected to ShippingEasy will cause duplicate orders in ShippingEasy.
How Rithum works with ShippingEasy:
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An order is entered into your online store.
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After the order is placed, the order information is passed from your online store to Rithum.
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The order information is then passed from Rithum to ShippingEasy so that it can be shipped.
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After the order has been processed in ShippingEasy, the shipping and tracking information is passed back to Rithum.
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Finally, Rithum will notify your online store and update it with the shipping and tracking information for the order. The information passed back to the integrated store platform will vary based on the platform.
Connection Requirements:
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You must have an active account with Rithum.
Order Import Requirements:
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Include a Ship-To address
How to connect your Rithum to an existing ShippingEasy account
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Select Rithum from the Platform dropdown then click Save.
This will prompt you to log in to your Rithum account.
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Select ShippingEasy from the Client drop-down menu.
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Select the Rithum Account that you want to grant access to ShippingEasy.
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Click the Grant Access button.
ShippingEasy's Rithum integration supports the following features and order data fields:
Rithum order statuses map to ShippingEasy in the following way:
|
Rithum status |
ShippingEasy status |
|---|---|
|
Submitted |
Awaiting Payment |
|
Unshipped |
Awaiting Fulfillment |
|
Pending Shipment |
Awaiting Shipment |
|
Partially Shipped |
Partially Shipped |
The statuses Shipped, Cancelled, and Not Completed will not sync into ShippingEasy.
Rithum and ShippingEasy have partnered to create Rithum Starter Edition for small business owners. This low-cost version of Rithum allows sellers on ShippingEasy-supported selling channels Amazon, eBay, Shopify, BigCommerce, and Walmart to take advantage of Rithum's great inventory management features, while still having access to ShippingEasy so you can ship your products.
What are the advantages of using Rithum Starter Edition?
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Prevents overselling inventory by synchronizing current inventory levels across the supported selling channels.
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Helps ensure consistency of product price, title, description, and images across multiple selling channels.
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Simplifies the management of cross-channel product variations.
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Designed to work together with ShippingEasy.
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Helps scale selling efforts as your business grows.
How much does Rithum Starter Edition cost?
Rithum Starter Edition costs a flat fee of $40 per month for accounts with $10,000 in monthly sales or less. If your monthly sales exceed $10,000, an additional 2.5% of the sales over $10,000 will be charged as an account fee.
What are the differences between a standard Rihtum Enterprise account and Rithum Starter Edition?
Some Rithum Enterprise features will not be available in a Rithum Starter Edition account. Here are the most notable differences:
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Only allows integration to Amazon, eBay, Shopify, BigCommerce, and Walmart stores.
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Limited to US-based accounts and USD currency.
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Maximum of 10,000 active products.
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Simplified product information based on the most commonly used fields for Amazon, eBay, Shopify, BigCommerce, and Walmart.
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Bundled products are not supported.
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Marketing features are not supported (including Amazon advertising, eBay Promoted Listings, or other marketing integrations).
How do I sign up for Rithum Starter Edition?
Go to the Rithum Starter page to register for a free 30-day trial with Rithum Starter Edition.
Order Updates
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Error updating shipped orders: If you purchase a label using a shipping carrier and service that hasn't been added to your Rithum account, then you will receive an error when ShippingEasy attempts to update your Rithum account.
To resolve the issue and allow your order to update successfully:
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Add the appropriate shipping carrier and class in Rithum.
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Once you have added your shipping carrier and class to Rithum, go back to your SHIPMENT HISTORY and retry the update. Learn more about troubleshooting Orders Not Updating to Store as Shipped as well as how to Update a Store with Shipment Tracking.
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The "Mark as Shipped" option in ShippingEasy will not update the order to Shipped in Rithum. We recommend marking the order as Shipped in Rithum. This will clear the order from ShippingEasy.
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ShippingEasy cannot import products that have SKUs but do not have item names. Both the SKU and name fields must be complete in Rithum.
Ship By Date
The Ship By Date column on the ShippingEasy ORDERS page indicates the latest date you should ship an order to ensure your package arrives at your buyer within the estimated delivery window. This column helps prioritize how and in what order you fulfill your unshipped orders.
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