Orders and Importing FAQs

Buy Labels | FAQs

Buy Labels enable you to purchase many labels with less than three clicks from the ORDERS page. This feature couples oversight with efficiency, using the aut...

Why did my automatic order download get turned off?

If your account has been idle for 21 days on our Starter plan or 14 days on one of our paid plans (Basic and above), we will turn off the automatic order dow...

Batching Labels and Shipments | FAQs

Batching is the process of selecting two or more orders from the ORDERS page that share the same shipping selections and printing labels for them all at one ...

Why doesn't the "Sync" button work?

Certain store platforms are not affected by clicking the manual Sync option in ShippingEasy. This is because orders are pushed through to ShippingEasy instea...

Combine and Split Orders | FAQs

If you have multiple orders that are all shipping to the same address, you can combine them - saving time and money! Combining Orders: ShippingEasy makes it ...

Do you have a way to flag orders containing out-of-stock items?

Yes, there are a couple of ways that you can use Shipping Rules to flag your orders that contain out-of-stock items. With both solutions, you will want to be...

What should I do about order weight if it is not included on my store?

A few of the store platforms that integrate with ShippingEasy do not offer the option to set up the item weight on your store. Additionally, it can be a lot ...

How long does it take for my orders to download after I have added my store?

For most store platforms, order download starts immediately after you have added a store. As orders are downloaded, ShippingEasy validates each order's addre...

Edit Orders in Store - Changes that Update to ShippingEasy | FAQs

There are a few ways that ShippingEasy can update your orders after they sync. Support for order updates depends on the type of change and the store platform...

How can I View My Assigned Unshipped Orders?

If your shipping team uses multiple user logins, orders can be assigned to specific users.  This provides the option to filter unshipped orders to show all o...

Why am I missing orders on the ORDERS page?

If you have been filtering your orders on the ORDERS page, filters that are applied do not automatically reset when you navigate away. This helps you pick ba...