Browser troubleshooting

Change mailto default email settings to a preferred email client | How To

If you are trying to open an email from a form link and it is not opening, there's a good chance that you haven't configured your browser to use your preferr...

How can I improve the print quality of my labels in Chrome?

Although ShippingEasy recommends that our customers use Google Chrome when printing labels through the app, some may notice that the labels don't print quite...

How can I improve the print quality of my labels in Firefox?

At the ShippingEasy offices, we run the ShippingEasy application on Google Chrome because we’ve noticed the best performance with this browser. However, we k...

How can I make sure that PDFs open properly in Firefox? (Windows users)

If you've updated or repaired Adobe, it may no longer be the default application for opening PDF files in Firefox. To ensure that Adobe is being used with Fi...

Page Not Displaying Correctly | Troubleshoot

If you find that a page within ShippingEasy is not displaying correctly or missing information, you may need to try one of these steps: Check the browser S...

Why can't I view PDFs on my Safari browser?

Safari forces you to manually "trust" new websites. This means that when you first attempt to view PDFs from a website or domain you've never visited before,...

Why does my PDF label not open directly in my browser?

By default, the ShippingEasy labels will load as a PDF in the browser window. However, in some cases depending on which programs you have installed on your c...

Why does the ShippingEasy app cut off on my screen?

Screen resolution If it looks like you’re missing pieces of the ShippingEasy app on your screen, the default resolution for your computer screen may be set ...