Magento
Can I leave a review of ShippingEasy in the Magento marketplace?
Yes! Leaving a review for the ShippingEasy in the Magento Marketplace is easy to do and helps other customers know about your experience with our service. To leave a review, Magento 2 requires that the ShippingEasy extension be 'purchased', though...
How to: Capture payment on Magento shipments
In Magento third party payment processors like PayPal and Authorize.net provide an option to select when you capture payment on your orders. You can select to capture payment either:
On checkout.
After the order has been shipped.
Each payment p...
How to: Fix the Magento (v1.x) error "credentials could not be validated”
You may encounter the error "credentials could not be validated" if you have configured your Magento store to be WS-I Compliant. Turning off WS-I Compliance usually corrects this error.
This article explains how to:
Determine if your Magento sto...
How to: Select which statuses sync from my Magento store
ShippingEasy will show the status information from each order from your store on the ORDERS page. The following order statuses from Magento will automatically sync to ShippingEasy:
New
Processing
The statuses Pending Payment, On Hold, and Paymen...
How to: Set up a separate user for Magento (2.x) integrations
If you require additional security when setting up your Magento (2.x) integration, setting up a dedicated user with specific access and permissions is a great way to accomplish this. To set this up, you’ll need to create a new user and assign that...
Magento Bundled Products in ShippingEasy | Overview
Magento provides the option to bundle products or list them as individual line items. ShippingEasy honors these settings when displaying your orders. Learn more.
If you choose to bundle your Magento products, you have two additional options:
Bun...
Troubleshoot: Syncing Magento orders
If your orders are syncing incorrectly -
Consider these common reasons:
Are your orders pulling through as duplicates?
Magento merchants can manage multiple stores out of 1 admin login. When they integrate both stores into ShippingEasy there is...
What is SOAP and how can I tell if it is loaded on my Magento (v1.x) site?
IMPORTANT: this document applies to ShippingEasy integrations with Magento v1.8 and v1.9 stores. ShippingEasy also supports an integration with Magento v2.x stores, which does not require SOAP. Learn more.
SOAP stands for "simple object access pr...
Why are my Magento orders duplicating in my ShippingEasy account?
Magento users can manage multiple Magento websites from one admin login. Customers with multiple websites managed through the same admin login should be aware that orders may be duplicated in ShippingEasy depending on how the websites are integrat...
Why can't I integrate my Magento store to ShippingEasy?
Double check these places if you're having issues integrating your Magento store to ShippingEasy.
Is your Magento site live?
In order for a store to both connect and sync orders, Magento cannot be in any kind of maintenance mode. If you are findi...
Why don't my Magento orders update when I change the recipient's address?
If you update the address on a Magento order, ShippingEasy can receive this updated information via the API. However, the Magento API does not recognize just an address edit as a change to an order. So, if you only change the address, the reques...
Why is Magento very slow when downloading my orders?
If you are on a Magento Community edition, the speed of your order download into ShippingEasy is dependent on the download speed of the server you're hosting your Magento store on.
If your server is slow, it takes a while for ShippingEasy to make...