Magento
Can I leave a review of ShippingEasy in the Magento marketplace?
Yes! Leaving a review for the ShippingEasy in the Magento Marketplace is easy to do and helps other customers know about your experience with our service. To...
How to: Capture payment on Magento shipments
In Magento third party payment processors like PayPal and Authorize.net provide an option to select when you capture payment on your orders. You can select t...
How to: Fix the Magento (v1.x) error "credentials could not be validated”
You may encounter the error "credentials could not be validated" if you have configured your Magento store to be WS-I Compliant. Turning off WS-I Compliance ...
How to: Select which statuses sync from my Magento store
ShippingEasy will show the status information from each order from your store on the ORDERS page. The following order statuses from Magento will automaticall...
How to: Set up a separate user for Magento (2.x) integrations
If you require additional security when setting up your Magento (2.x) integration, setting up a dedicated user with specific access and permissions is a grea...
Magento Bundled Products in ShippingEasy | Overview
Magento provides the option to bundle products or list them as individual line items. ShippingEasy honors these settings when displaying your orders. Learn m...
Troubleshoot: Syncing Magento orders
If your orders are syncing incorrectly -
Consider these common reasons:
Are your orders pulling through as duplicates?
Magento merchants can manage multip...
What is SOAP and how can I tell if it is loaded on my Magento (v1.x) site?
IMPORTANT: this document applies to ShippingEasy integrations with Magento v1.8 and v1.9 stores. ShippingEasy also supports an integration with Magento v2.x ...
Why are my Magento orders duplicating in my ShippingEasy account?
Magento users can manage multiple Magento websites from one admin login. Customers with multiple websites managed through the same admin login should be awar...
Why can't I integrate my Magento store to ShippingEasy?
Double check these places if you're having issues integrating your Magento store to ShippingEasy.
Is your Magento site live?
In order for a store to both co...
Why don't my Magento orders update when I change the recipient's address?
If you update the address on a Magento order, ShippingEasy can receive this updated information via the API. However, the Magento API does not recognize jus...
Why is Magento very slow when downloading my orders?
If you are on a Magento Community edition, the speed of your order download into ShippingEasy is dependent on the download speed of the server you're hosting...